Sr Mainframe Associate

hace 5 días

San Francisco, Heredia, Costa Rica Citi A tiempo completo

**About Citi**:
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.
Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests.
As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company.
Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience.
We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
**About Our Team**:
Citi Technology Infrastructure (CTI) provides the critical technical foundation for Citi's operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi's workforce to be the best for our clients.
Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed global strategy.
Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.
**In CTI, we are focused on delivering the best for our clients, and we know that to do this we need a talented team with diverse experiences, backgrounds and skills.
**

**Who are we?
**

Citi Enterprise Command Center (Mainframe Operations) provides the first line operations monitoring as well as advance support services that enable Citi's core Mainframe operation infrastructure to operate 24/7/365.
Citi has one if not the largest Mainframe deployment in the world all in support of the core financial functions and services to our global customers.
We provide the critical technical monitoring and oversight foundation for Citi's operations through the infrastructure tools in place to focus on Time to Repair - Time to Resume Service.
We do this by working as one-team to deliver high quality, reliable, striving for excellence in all we do.
This modern infrastructure technology in place requires individuals with focus, understanding of the environments, skills and deep knowledge of the Z IBM platform.
We are relentlessly pursuing nothing but the best collectively to ensure Citi continuous operations flawlessly.
It's an environment that requires individuals that perform well under pressure and have the ability to communicate technically and to the business partners in ways to establish presence and leadership while coordinating the quickest path to resuming service.
This position is an integral part of our Enterprise Command Center that provides, Network and Voice Services, Distributed Services, End User Services among others, we are a team that collaborate and interact with them to provide Citi state of the art Command Center Operational services.
**Role Description**

The Mainframe Operations Leaders for the L2 Mainframe support, owns the technical performance of First Line Operations, their constant training and exposure to the latest Z IBM Mainframe technology.
They own the operations tasks but not limited to performing the infrastructure changes, IPL's, software and hardware changes, monitoring, execution of incident and emergency changes, remediation and resumption of service.
Requires to be flexible to work on compressed 4x10 hour shifts as needed we are a "Follow the Sun" operation model that has multiple operating locations worldwide and requires the ECC (Enterprise Command Center) operations to function 24X7X365, this position reports to a local leader and also requires weekdays as well as weekends work based on pre-allocated schedules.
We are looking for individuals that can follow guidelines, enforce standards follow instructions and process at the detail level which is critical for flawless execution.
Open to learn, teachable, play the role as contributor but also as lead and protect the integrity of our environments.
We are entrusted to the highest operational core functions for the company Citi and we require commitment to high standards in a great team environment.
**Skills / Experience Levels**
- Demonstrated 4-6 years of experience minimum leading teams of technologists preferably in a comparable technology or fin

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