Cti Enterprise Command Center

The Infrastructure Group Manager is a senior management-level position responsible for managing and guiding a team that ensures efficient and effective Citi infrastructure in coordination with the Technology Team.
The overall objective of this role is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
**Responsibilities**:

- Develop strategies to meet business strategy goals and demonstrate in-depth understanding of how Technology Infrastructure integrates within the overall technology function to achieve objectives
- Lead and motivate a team, conducting managerial responsibilities such as performance evaluation and management, employee selection, compensation, budget management and resource planning
- Provide services by using insights from stakeholder/partner relationships, actively seeking information to understand issues, expectations and needs
- Ensure essential procedures are followed and contributes to defining standards and recommend reengineering efforts for continuous improvement
- Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sources
- Persuade and influence others through communication and diplomacy skills and negotiate with external parties as needed

**Qualifications**:

- 10+ years of experience in a technology infrastructure role with experience in people and project management and selected infrastructure technologies
- Experience in financial services or large complex and/or global environment preferred
- Consistently demonstrate clear and concise written and verbal communication with ability to communicate technical concepts to a non-technical audience
- Proven ability to develop projects required for design of metrics, analytical tools, benchmarking activities and identification of best practices
- Proven analytical, diagnostic and multitasking skills with focus on execution and attention to detail
- Demonstrated ability to both work independently and partner with virtual teams in a high-pressure matrix environment
- Demonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectation/ requirements

**Education**:

- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred

CTI Enterprise Command Center -LATAM Head / LATAM Mexico Production Operations Regional Lead
**This individual is responsible for developing and implementing evolving technology strategies aligned to the business goals and priorities, as well as ensuring successful delivery of day-to-day IT services.
This individual will work closely with senior stakeholders across the business and technology organizations to strengthen our support services and drive meaningful change throughout.
They are to provide thought leadership in the different information technology stacks supported and are responsible for risk control and oversight of CTI Production Operations, infrastructure, and security processes, including their availability and integrity within the region.
They will also be responsible regionally (LATAM and Mexico) for all aspects of the of Production Operations including Production Support, IT Service Management, The Service Management Office, Automation and Governance.
The role includes responsibilities for budgeting within the region and influence globally for Production Operations as well as operational/service management oversight, including elements of controls, compliance, and stability.
This is all done in partnership with functional managers from around the globe.
They ultimately play a critical role in developing, leading, and providing a customer centered, delivery focused team responsible for end-to-end critical operational process execution according to Citi's guidelines, while owning all service requirements and performance to ensure that Citi's infrastructure solutions are designed, operated, and handled in-line with Citi's established services levels.
**Functional Role & Responsibilities**:

- Manage multiple teams of professionals, including staff recruitment, talent development, and budget management.
- Identify internal talent to fill key positions, attract external talent with expertise to meet the technology needs of the business, build deep bench strength, and develop appropriate diverse succession plans.
- Provide operational oversight of major incident support to ensure proper execution of support processes for Production Operations, CTI, and Citi as a whole.
This will include direct engagement and interception of support when needed.
- Handle ambiguity and make technical decisions and recommendations under pressure with limited data.
- Communicate with leadership team members and other critical stakeholders to provide a clear articulation of technical events and ECC/CTI operational performance.
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