Ad Ops Command Center Assoc, Command Center

hace 1 semana


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Outstanding organizational, prioritization, attention to detail and multi-tasking skills.
- Strong communication skills.
- Ability to troubleshoot technical issues.
- General understanding of online advertising processes.
- Problem-solving and organization skills.
- Strong research skills.
Job summary

Role Summary:
The Command Center (CC) is Amazon Advertising's central defense against large-scale incidents as well as driving operational excellence across the CES org.
Scope for this team includes managing 5 programs: Andon Cords, Ad feedback SIM, Out of stock Ticket, Security SIMs and Hotdesk Alerts or.
We help advertisers to experience a frustration-free experience and prevent issues which might jeopardize Amazon advertising's overall experience.
We are the first line of defense for all severity 1 & 2 or any large scale operational incidents, that might impact Amazon Advertising internal and external customers, tools and network outages.
If you want learn more about the team please visit our wiki

Key job responsibilities

Key Responsibilities:

- Manage high & critical COEs with accountability of errors which can impact Amazon Ads
- Collaborate with AdCx team to build and contribute towards reducing errors in Amazon Ads
- Review Andon Cords from internal stakeholders and triage the cords within the program SLA
- Review customer feedback on Ads and action as per policy guidelines
- Define severity on Andon cords and Hot desk events based on impact and urgency
- Coordinate with resolver groups to expedite resolution and minimise downtime
- Build executive summaries on Hot desk and critical events and ensure effective communication to stakeholders within timelines
- Collaborate and communicate effectively with program stakeholders to ensure seamless execution
- Identify feedback patterns based on pull reasons, ad categories etc and recommend improvement ideas
- Educational background or similar experience in Advertising or related field.
- Excel Proficiency.
- Highly proficient in an industry leading third party ad server — DoubleClick, Atlas, etc.
- Familiarity with third party ad serving tags.



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