Data Center Server Support

hace 6 días

San Francisco, Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world's leading global information services company.
During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.
We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
**Job Description**:
The Data Center Server Support is a member of a multi-disciplined Global Operations Center team responsible for providing 24x7x365 global monitoring and support of a wide variety of technology platforms, products, and services.
Data Center Server Support utilizes multiple monitoring tools to ensure the highest level of availability for Experian infrastructure, products and services.
**_ Schedule: 7am CT to 7pm CT alternating Wednesdays and all Thursdays, Fridays & Saturdays._**

**Responsibilities**:

- Monitor and manage incident ticket queues to meet or exceeds Service Delivery objectives
- Field calls from external clients as they report service impacting incidents and initiate technical triage efforts and escalation
- Monitoring and alert management to assist in fault isolation and initial triage efforts to meet or exceed Service Delivery objectives.
- Ability to work with and assist technical teams with best practice IT triage/troubleshooting processes
- Able to multitask in a fast pace large operations center environment
- Verbal and Written communication skills are key as the individual is tasked with documentation requirements.
- Develop and document operations center processes and procedures.
**Qualifications**:

- Bachelor's degree or 2-4 years related Command Center / System Administrator experience OR combination of the two.
- Excellent English (oral and written) and good communication skills.
- Proficient Tier 1 and 2 server troubleshooting technical skills discipline (Windows, Linux/Unix) is a must.
- Familiar with monitoring tools (Dynatrace, Splunk, etc.)
- Familiar with Incident Management Tools (ServiceNow, etc.)
- Ability to learn new technologies quickly.
- Working knowledge of Incident Management & High Priority Case Management.
- Excellent Customer Service, client facing skills.
- Experience in working in globalized IT services environment.
Additional Information

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

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