Css Frss Costa Rica Center Head

The Global Process & Stakeholder Management (GPSM) function within Finance Risk Shared Services (FRSS) is responsible for partnering with the Global Process Owners in Finance to transform the end-to-end Global Operating Model for all Financial Books and Records processes, platforms, and results. The FRSS Project Delivery team, which is part of the GPSM...

**Job Title: FRSS Costa Rica Risk and Control Senior Manager, Financial Services, SVP****Excited to grow your career?**We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions.If you think the open position you see is right for you, we encourage you to...

As a bank with a brain and a soul, **Citi** creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech...

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests.As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company.Our...

**Designation**: Customer Support Representative **Location**: Ultra Lag, Lagunilla, Heredia, Costa Rica **Walk-in Date**: 2nd and 3rd of March **Experience**: 6+ months experience as a customer service representative **Number of Positions**: 200+ **Roles and Responsibilities**: - 20%- Answers inbound phone calls from customers, quickly assesses customer...

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients', best interests.As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company.Our...

The Finance and Risk Shared Services (FRSS) Expense and Productivity Manager is the trusted advisor of the senior management, supporting the decision-making process by providing business insights, conducting analysis on the expense base, and identifying areas of focus across FRSS process groups and geographies.This senior role is involved strategically in...

**Responsibilities**: - Conduct daily quality assurance reviews to identify daily reporting gaps against accuracy, timeliness, and reliability measurements - Utilize sampling methodology to determine reporting and related quality control issues - Research, identify, and escalate failed controls and lead timely root cause analysis leveraging tacit knowledge...

**Responsibilities include but not limited to**: - Contribute to key business processes such as financial management, headcount & productivity management - Help facilitate headcount management including headcount analysis and forecasting (employees and 3rd party non-employees), composition of 3rd party managed services, resource locations strategy (in...

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and are in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech...

**Job title**: Technical Service Representative **Work Location**: Heredia, Costa Rica **Experience**: 6 months to 1 year **Education Qualification**: Highschool Diploma and technical studies are a plus **Number of Openings**: 150+ **Roles and Responsibilities**: - Help customers with basic device troubleshooting **Required Skills & Desired Skills**: -...

**Job title**: Retail Customer Service Representative **Work Location**: Heredia, Costa Rica **Experience**: 6 months to 1 year **Education Qualification**: High School Diploma **Number of Openings**: 150+ **Roles and Responsibilities**: - Help customers with purchase issues, payment methods, and general issues that they might face with the client’s...

**Training** schedule is 7am-4pm Monday through Friday.The paid training is for two weeks.After training the schedule will vary between 7am-10:00pm for a total of 35 hours a week.**Responsibilities**As an Account Representative, you will be representing many of the Top Banks and financial services companies in the Nation.Learning how to generate direct...

_Objectives:_ The Citi FTP Senior Analyst will be part of the team responsible for the daily and month-end operational processes of Funds Transfer Pricing for the center using the new platform CitiFTP - Core Responsibilities:_ Role - CITFTP Senior Analyst The Citi FTP Reporting Senior Analyst is responsible for the daily and month-end operational...

**Designation**: Customer Support Representative - French, Spanish and English **Location**: Ultra Park 1, Heredia Costa Rica **Experience**: 6 -24 months **Roles and Responsibilities**: - Handle incoming calls and process/complete tasks identified in cases received through the CRM portal and assigned queues - Triage incoming cases received by CRM....

**Job title**: Customer Care Specialist **Work Location**: Ultra Park I, La Aurora, Heredia, Costa Rica **Experience**: More than 1 year of Call Center experience **Education Qualification**: High School Completion **No of Openings**: 200+ openings **Roles and Responsibilities**: - Leverage your project product knowledge and customer service skills to...

The Infrastructure Group Manager is a senior management-level position responsible for managing and guiding a team that ensures efficient and effective Citi infrastructure in coordination with the Technology Team.The overall objective of this role is to use infrastructure technology knowledge and identified policies to process data, resolve issues and...

**Financial Reporting Senior Analyst**As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests.As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission...

**End User Computing - Governance Reporting & Analysis, AVP**The End User Computing (EUC) Governance Reporting & Analysis, AVP, maintains ownership of the FRSS (Finance and Risk Shared Services) EUC Reduction framework, operating model, controls related monitoring and delivery oversight and creation of any dashboards related to the program.This role will...

DHL Finance and HR Services Americas, a division of Deutsche Post DHL Global Business Services, is providing an opportunity for a highly motivated professional within a multi-cultural shared service environment.This role is based in the Shared Service Center (SSC) in San Jose, Costa Rica.**The primary purpose of the role**To improve quality, efficiency, and...