End User Computing Solutions

hace 9 horas

Heredia, Costa Rica Citi A tiempo completo

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests.
As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company.
Our technology solutions are the foundations of everything we do.
We keep the bank safe and provide the technical tools our workers need to be successful.
We design our digital architecture and ensure our platforms provide a first-class customer experience.
Our operations teams manage risk, resources, and program management.
We focus on enterprise resiliency and business continuity.
We develop, coordinate, and execute strategic operational plans.
Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.
**Citi Shared Services (CSS)** is a vital partner to the Corporate Finance and Human Resources organizations.
We ensure financial and human resources operations and processes throughout the entire employment life cycle are carried out through the performance of world-class, scalable operations.
We also deliver excellence in mission-critical, global products and local services for 84 countries.
Furthermore, we manage the governance of the Citi Solutions Center Network, which serves 98,000 employees, supporting Citi's businesses and operational units.
Our diverse profile of products and services touches every Citi employee.
Our strategic priorities, which include enhancing our safety and soundness standards, elevating both leadership and manager capabilities, as well as designing innovative solutions to eliminate pain points, enable us to continually raise the bar.
We are implementing cutting-edge digital tools, exploring dynamic reporting capabilities and self-service platforms, and adopting forward compatible behaviors, all while modeling a customer-centric mindset.
90% of the CSS family calls one of our strategic hubs (Budapest, Costa Rica, Manila, Mumbai, and Tampa) home.
Each hub offers a unique energy and a myriad of development and engagement opportunities, but the common attribute that cuts across them all is a strong sense of community.
We are long-standing champions of diversity, which is consistently reflected in our decisions and actions.
Our employees value meritocracy, demonstrate passion for growth and development, and model dignity and respect for all.
The Global Process & Stakeholder Management (GPSM) function within Finance Risk Shared Services (FRSS) is responsible for partnering with the Global Process Owners in Finance to transform the end-to-end Global Operating Model for all Financial Books and Records processes, platforms and results.
**EUC Reduction Solutions Analyst, AVP**

The FRSS EUC (End User Computing) Solutions Lead Analyst will drive leadership, oversight and execution to identify solutions and deliver retirements of complex EUCs.
This role will require close coordination and collaboration with the Global FRSS EUC Reduction team, FRSS Process areas located in FRSS Centers (Tampa, Manila, Mumbai and Costa Rica), GFT (Global Functions Technology) partners, Risk and Control as well as 3rd party vendors.
**Responsibilities**:

- Partner with the Global EUC Reduction Project team to understand the project goals/agenda, schedule and key milestones
- Establish/support appropriate governance model to optimize solutions for complex FRSS EUCs.
- Work with key partners, the FRSS Solutions Lead Analyst will identify and ensure delivery of solutions to retire complex EUCs.
- Responsible for project status reporting updates to relevant stakeholders
- Leads resolution of complex problems or transactions, where expertise is required to interpret policies, guidelines or processes.
- Develop tracking and reporting to monitor progress of complex EUCs inventory with retirement path, owners and delivery timelines.
- Have a strong understanding of emerging risks to the project and work with key partners to mitigate/escalate risks in order to preserve the project agenda
- Lead meetings and coordinate activities with cross-functional teams, ensuring action items are delivered on target

**Qualifications and Core Competencies**:

- 5+ years of work experience in a global environment, familiarity with Banking industry is an advantage
- Experience in Technology projects (3+ years)
- Ability to interface with different stakeholder/cross functional groups
- Integrates expertise and industry expertise within a defined area.
- Analyze and solve complex problems; effective influence skills to ensure closure of the complex EUC reduction.
- Excellent written and verbal communication/presentation skills to all levels
- Self-starter and ability to take initiative in driving projects forward.
- Identify problems/risks and take appropriate actions to res

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