End User Hardware and Software Expert

hace 1 semana


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Are you ready to make a meaningful impact?

We are seeking an End User Hardware and Software Expert to provide level 1 and level 2 end-user software and hardware support for our Costa Rica Shared Service Center.

The successful candidate will identify, diagnose, and resolve technical issues in computer hardware and software, install and upgrade hardware and software, and provide complete assistance while configuring hardware, software, and peripherals of the end-user systems.

Key Responsibilities:

  • Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end-user systems
  • Providing one-on-one assistance to end-users regarding technical flaws via phone, mail, or in-person
  • Resolving network-related issues like local area connection problems, network access, mails, internet, dial-ins, etc.

Requirements:

  • High School Diploma / Technical High School Graduate
  • Fluent in English skills both oral and written (B2 / C1)
  • Technical Support Technician certification or similar
  • Experience with a variety of audio, visual, and multi-media equipment required

Benefits:

  • Comprehensive compensation and healthcare packages
  • On-site doctor, paramedics service 24/7
  • Life insurance
  • Gym facilities
  • Collaborative workspaces
  • Free transportation and parking
  • Subsidized cafeteria
  • Solidarity association
  • Organizational growth potential through our online learning platform with guided career tracks


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