End User Support Professional

hace 4 días


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

About the Role: We are seeking an experienced End User Support Professional to join our team at the Costa Rica Shared Service Center. As an End User Support Senior Audio And Video Support, you will be responsible for providing level 1 and level 2 end-user audio, video, and printer support.

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Key Responsibilities: The successful candidate will:

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  • Provide basic training and operational services to end-users,">
  • Document requests, incidents, and user queries,">
  • Monitor solution processes,">
  • Assist in the installation of peripherals like printers, scanners, etc.,">
  • Set up and support video and audio conferencing equipment,">
  • Maintain and troubleshoot AV equipment,">
  • Provide presentation and multimedia support for meetings and events,">
  • Coordinate with third-party service providers to ensure timely repair of systems under warranty and minor hardware repairs not covered under warranty.">
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Requirements: To be successful in this role, you will need:

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  • A high school diploma or technical high school graduate, technical support technician certification, or similar,">
  • Fluent English language skills both oral and written (B2/C1),">
  • At least 1 year of experience working with various audio, visual, and multimedia equipment.">
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What We Offer: We provide comprehensive compensation packages, on-site doctor and paramedic services 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and opportunities for professional growth through our online learning platform.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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