End User Computing Reduction Analyst

hace 9 horas

Heredia, Costa Rica Citi A tiempo completo

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients', best interests.
As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company.
Our technology solutions are the foundations of everything we do.
We keep the bank safe and provide the technical tools our workers need to be successful.
We design our digital architecture and ensure our platforms provide a first-class customer experience.
Our operations teams manage risk, resources, and program management.
We focus on enterprise resiliency and business continuity.
We develop, coordinate, and execute strategic operational plans.
Essentially, Enterprise Operations & Technology re-engineers' client and partner processes to deliver excellence through secure, reliable, and controlled services.
**Citi Shared Services (CSS)** is a vital partner to the Corporate Finance and Human Resources organizations.
We ensure financial and human resources operations and processes throughout the entire employment life cycle are carried out through the performance of world-class, scalable operations.
We also deliver excellence in mission-critical, global products and local services for 84 countries.
Furthermore, we manage the governance of the Citi Solutions Center Network, which serves 98,000 employees, supporting Citi's businesses and operational units.
Our diverse profile of products and services touches every Citi employee.
Our strategic priorities, which include enhancing our safety and soundness standards, elevating both leadership and manager capabilities, as well as designing innovative solutions to eliminate pain points, enable us to continually raise the bar.
We are implementing cutting-edge digital tools, exploring dynamic reporting capabilities and self-service platforms, and adopting forward compatible behaviors, all while modeling a customer-centric mindset.
90% of the CSS family calls one of our strategic hubs (Budapest, Costa Rica, Manila, Mumbai, and Tampa) home.
Each hub offers a unique energy and a myriad of development and engagement opportunities, but the common attribute that cuts across them all is a strong sense of community.
We are long-standing champions of diversity, which is consistently reflected in our decisions and actions.
Our employees value meritocracy, demonstrate passion for growth and development, and model dignity and respect for all.
The **Global Process & Stakeholder Management (GPSM)** function within Finance Risk Shared Services (FRSS) is responsible for partnering with the Global Process Owners in Finance to transform the end-to-end Global Operating Model for all Financial Books and Records processes, platforms and results.
**End User Computing (EUC) Reduction Analyst**

The FRSS EUC (End User Computing) Analyst will support the identification and delivery of EUC retirements.
This role will require close coordination and collaboration with the Global FRSS EUC Reduction team, FRSS Process areas located in FRSS Centers (Tampa, Manila, Mumbai and Costa Rica), GFT (Global Functions Technology) partners, Risk and Control as well as 3rd party vendors.
**Responsibilities**:

- Partner with the Global EUC Reduction Project team to understand the project goals/agenda, schedule and key milestones
- Work with key partners to track identification of solutions and delivery of EUC retirements.
- Responsible for project status reporting updates to relevant stakeholders
- Develop and maintain tracking and reporting to monitor progress of EUC Solutions and the corresponding EUC Delivery Book of Work.
- Lead meetings and coordinate activities with cross-functional teams, ensuring action items are delivered on target.
- Ability to analyze, monitor and report on large sets of data to highlight progress, forecasts, and any risks to the FRSS EUC Reduction program (including both Solutions and Delivery).
- Understand emerging risks to the project and work with key partners to mitigate/escalate risks to preserve the project agenda

**Qualifications and Core Competencies**:

- 2-5+ years of work experience in a global environment, familiarity with Banking industry is an advantage
- Ability to interface with different stakeholder/cross functional groups
- Skilled in analysis and reporting of large sets of data
- Excellent organization skills
- Strong Excel skills (including pivots, v-lookups, charts, and graphs)
- Excellent written and verbal communication/presentation skills (English)
- Ability to identify problems/risks and take appropriate actions to resolve issues
- Excellent organizational and planning skills.
- Bachelors/University degree
- Project Management certification a plus

**About Citi**

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jur

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