End User Computing Reduction Analyst
hace 6 días
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients', best interests.
As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company.
Our technology solutions are the foundations of everything we do.
We keep the bank safe and provide the technical tools our workers need to be successful.
We design our digital architecture and ensure our platforms provide a first-class customer experience.
Our operations teams manage risk, resources, and program management.
We focus on enterprise resiliency and business continuity.
We develop, coordinate, and execute strategic operational plans.
Essentially, Enterprise Operations & Technology re-engineers' client and partner processes to deliver excellence through secure, reliable, and controlled services.
**Citi Shared Services (CSS)** is a vital partner to the Corporate Finance and Human Resources organizations.
We ensure financial and human resources operations and processes throughout the entire employment life cycle are carried out through the performance of world-class, scalable operations.
We also deliver excellence in mission-critical, global products and local services for 84 countries.
Furthermore, we manage the governance of the Citi Solutions Center Network, which serves 98,000 employees, supporting Citi's businesses and operational units.
Our diverse profile of products and services touches every Citi employee.
Our strategic priorities, which include enhancing our safety and soundness standards, elevating both leadership and manager capabilities, as well as designing innovative solutions to eliminate pain points, enable us to continually raise the bar.
We are implementing cutting-edge digital tools, exploring dynamic reporting capabilities and self-service platforms, and adopting forward compatible behaviors, all while modeling a customer-centric mindset.
90% of the CSS family calls one of our strategic hubs (Budapest, Costa Rica, Manila, Mumbai, and Tampa) home.
Each hub offers a unique energy and a myriad of development and engagement opportunities, but the common attribute that cuts across them all is a strong sense of community.
We are long-standing champions of diversity, which is consistently reflected in our decisions and actions.
Our employees value meritocracy, demonstrate passion for growth and development, and model dignity and respect for all.
The **Global Process & Stakeholder Management (GPSM)** function within Finance Risk Shared Services (FRSS) is responsible for partnering with the Global Process Owners in Finance to transform the end-to-end Global Operating Model for all Financial Books and Records processes, platforms and results.
**End User Computing (EUC) Reduction Analyst**
The FRSS EUC (End User Computing) Analyst will support the identification and delivery of EUC retirements.
This role will require close coordination and collaboration with the Global FRSS EUC Reduction team, FRSS Process areas located in FRSS Centers (Tampa, Manila, Mumbai and Costa Rica), GFT (Global Functions Technology) partners, Risk and Control as well as 3rd party vendors.
**Responsibilities**:
- Partner with the Global EUC Reduction Project team to understand the project goals/agenda, schedule and key milestones
- Work with key partners to track identification of solutions and delivery of EUC retirements.
- Responsible for project status reporting updates to relevant stakeholders
- Develop and maintain tracking and reporting to monitor progress of EUC Solutions and the corresponding EUC Delivery Book of Work.
- Lead meetings and coordinate activities with cross-functional teams, ensuring action items are delivered on target.
- Ability to analyze, monitor and report on large sets of data to highlight progress, forecasts, and any risks to the FRSS EUC Reduction program (including both Solutions and Delivery).
- Understand emerging risks to the project and work with key partners to mitigate/escalate risks to preserve the project agenda
**Qualifications and Core Competencies**:
- 2-5+ years of work experience in a global environment, familiarity with Banking industry is an advantage
- Ability to interface with different stakeholder/cross functional groups
- Skilled in analysis and reporting of large sets of data
- Excellent organization skills
- Strong Excel skills (including pivots, v-lookups, charts, and graphs)
- Excellent written and verbal communication/presentation skills (English)
- Ability to identify problems/risks and take appropriate actions to resolve issues
- Excellent organizational and planning skills.
- Bachelors/University degree
- Project Management certification a plus
**About Citi**
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jur
-
End User Computing Manager
hace 2 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completoAbout the RoleThe End User Computing Manager will be responsible for providing managerial and technical expertise to support the day-to-day End User Computing environment for Equifax employees in Costa Rica SSC.
-
End User Computing Solutions
hace 6 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoAs a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests.As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company.Our...
-
End User Support Manager
hace 2 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completo_The primary responsibility of the End User Computing Manager is to provide the managerial and technical expertise needed to support the day-to-day End User Computing environment for Equifax employees in Costa Rica SSC.**What you'll do**:- Responsible for defining and executing End User Computing Support in CRSSC.- Engagement with other Global Equifax Team...
-
End User Support Technician
hace 6 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.Provide Level 1 and Level 2 end-user software and hardware support for Costa Rica Shared Service Center.Document requests, incidents and user...
-
Frss Euc Reduction Governance
hace 4 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe End User Computing (EUC) Reporting & Analysis, assists in the maintenance and ownership of the FRSS (Finance and Risk Shared Services) EUC Reduction portfolio and any associated reporting and analysis including key metrics.This role will require close coordination and collaboration with the FRSS EUC Reduction PM's (located in Manila, Mumbai and Costa...
-
End User Support Professional
hace 4 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completoAbout the Role: We are seeking an experienced End User Support Professional to join our team at the Costa Rica Shared Service Center. As an End User Support Senior Audio And Video Support, you will be responsible for providing level 1 and level 2 end-user audio, video, and printer support.">Key Responsibilities: The successful candidate will:">">Provide...
-
End User Support Technician
hace 3 semanas
San Francisco, Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.Provide Level 1 and Level 2 end-user software and hardware support for Costa Rica Shared Service Center.Document requests, incidents and user...
-
End User Technology Engineer
hace 3 semanas
San Francisco, Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.Provide Level 1 and Level 2 end-user software and hardware support for Costa Rica Shared Service Center.Document requests, incidents and user...
-
End User Hardware and Software Expert
hace 5 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completoAre you ready to make a meaningful impact?We are seeking an End User Hardware and Software Expert to provide level 1 and level 2 end-user software and hardware support for our Costa Rica Shared Service Center.The successful candidate will identify, diagnose, and resolve technical issues in computer hardware and software, install and upgrade hardware and...
-
User Experience Design Lead
hace 1 día
San Francisco, Heredia, Costa Rica Webhelp A tiempo completoWe are looking for a highly skilled User Experience Design Lead to join our team. As a key member of the Concentrix Catalyst team, you will be responsible for leading the design process and ensuring that all user experiences are intuitive and user-friendly.Key responsibilities include:Digesting existing background materials to understand partner expectations...
-
Euc Solutions
hace 4 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe End User Computing EUC Solutions & Reporting Senior Analyst, AVP, maintains ownership of the FRSS (Finance and Risk Shared Services) EUC Reduction Solutions portfolio and any associated reporting and analysis including key metrics.This role will require close coordination and collaboration with the FRSS EUC Reduction PM's and Solutions Leads (located in...
-
Content Developer V
hace 5 días
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completoAlternate Title: EUC Competitive AnalystAs part of the EUC Technical Marketing Competitive Team, your work will provide Competitive guidance to customers, partners, and technical and sales roles to help them implement our solutions to deliver business outcomes.Our team has a strong reputation as world-class technologists who communicate complex concepts...
-
Technical Solutions Architect
hace 4 horas
San Francisco, Heredia, Costa Rica Citi A tiempo completoCompany OverviewCiti is a global financial institution that strives to create economic value while being systemically responsible and in the best interests of its clients. Our Enterprise Operations & Technology teams are at the forefront of this mission, working tirelessly to design and implement technology solutions that underpin everything we do. From...
-
User Interface
hace 2 semanas
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
M & A End User Integration Manager
hace 5 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the 100 "World's Most...
-
Technical Support Leader
hace 2 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completoKey ResponsibilitiesDefine and execute End User Computing Support in CRSSCEngage with other Global Equifax Team Leaders across Service Desk, End-User Technology Help Desk, Back-Office Server Technologies, Telephony, and Real EstateManage local Desk-Support Technicians and ensure they focus on proactively managing end-user issuesEstablish strong working...
-
Accounting Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAccounting Degree or related field with 4+ or more years of experience.- Experience in month end closing of books of accounts / working on various sub-ledgers / accounting knowledge / balance sheet reconciliation & reporting activities- Previous experience in Cash Management activities as bank reconciliations, journal entries.- Advanced English level-...
-
Senior Front-End Developer
hace 3 semanas
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...
-
Delinquency Reduction Coordinator
hace 7 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completo**Job Summary**We are seeking a highly skilled Collections Intermediate Analyst to join our team at Equifax. The successful candidate will be responsible for analyzing delinquent customer issues and developing solutions to resolve these issues in a timely and effective manner.ResponsibilitiesReduce delinquency for assigned accountsFollow up on customer past...
-
User Experience Developer
hace 2 días
San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completoAt Hangar Worldwide, we are looking for a highly skilled User Experience Developer to join our team.About the RoleWe are seeking an experienced professional to design and develop visually appealing and user-friendly web applications. The ideal candidate will have a strong understanding of front-end technologies and be able to work closely with our creative...
