Mainframe System Support Engineer
hace 4 días
Job Summary:
We are seeking a skilled Mainframe System Support Engineer to join our team. As a critical member of our Enterprise Command Center, you will provide top-notch support for our operations, leveraging your expertise in technology and problem-solving skills. If you're passionate about delivering excellent results and working in a dynamic environment, we encourage you to apply.
Responsibilities:
- Provide first-level support for operations, escalating issues to Tier II if necessary.
- Monitor technology infrastructure health using various tools, informing Command Center Management and Technical Support teams accordingly.
- Respond to phone calls into the Command Center Hotline effectively, serving as the entry point for incidents into the support lifecycle.
- Update procedural documentation to business specifications in Spanish and English, maintaining accuracy and relevance.
- Review, accept, and implement change tasks when due.
Skills and Qualifications:
- Experience in a technology support role.
- iSeries/AS400/Mainframe experience is a plus.
- Intermediate level working knowledge of enterprise infrastructure monitoring tools.
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