Technical Systems Engineer

hace 2 semanas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Job Summary

We are seeking an experienced Application Support Engineer to join our team. In this role, you will be responsible for providing technical support to our internal teams and external clients.

Duties and Responsibilities

  • Provide technical support to internal teams and external clients
  • Work closely with cross-functional teams to identify and resolve technical issues
  • Develop and maintain technical documentation
  • Ensure that our systems and processes are running smoothly

Requirements

  • 5-7 years of experience in System Analysis, Applications Support roles or IT support roles
  • 5+ years of experience in managerial positions (people's manager)
  • Working experience with Unix or Linux environment
  • Experience handling ETL jobs with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another
  • Working experience supporting relational databases - Oracle, Microsoft SQL
  • Should have good expertise in database level analysis to trace issues to closure
  • Also, should have extensive experience in writing complex and efficient SQL DML statements
  • Experience with some programming languages and willingness/ability to learn
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Experience in Incident, Problem Management: Incident tracking & reporting
  • Managing ticketed query system
  • ServiceNow knowledge is a plus (ITIL)
  • Advanced English

Citi Benefits

  • Citi offers a competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

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