People and Process Excellence Manager

hace 2 semanas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Job Summary

The GO-AI Quality Manager plays a critical role in ensuring that our quality audit and live feedback process across programs is managed with the highest standard. You will work in a fast-moving environment, presenting unique challenges and opportunities daily.

Main Accountabilities:

  • Manage a team of quality professionals, setting their vision and culture.
  • Collaborate with global quality teams on quality projects/initiatives, business continuity, and strategy.
  • Develop process design, improvement, and stabilization strategies for existing and new programs.
  • Drive continuous improvement initiatives to achieve operational performance goals.

Requirements:

To succeed in this role, you will need a strong background in quality management, excellent communication skills, and the ability to work with senior management around the world.



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