Senior Manager, People Operations and Support
hace 4 días
Amzn Support Srvcs Costa Rica is seeking a Senior Manager to lead our People Operations and Support function.
This key role will focus on developing and implementing operational processes and procedures that drive program efficiency and high levels of customer satisfaction. The ideal candidate will possess strong analytical skills, with the ability to develop and implement industry best practices that drive long-term value for the company and employees.
The selected individual will be responsible for managing a team of managers and overseeing an operations team of 60-80 people. They will work closely with stakeholders to define key performance indicators, track delivery against program objectives, and lead improvement initiatives to drive efficiency, innovation, and customer satisfaction.
- Develop and deploy industry best practices for process excellence, technology, and products/services.
- Direct complex transformation projects to consolidate service delivery and deploy best practices for a consistent customer experience.
- Build a high-performance work culture and rewarding work environment leveraging a diverse and global talent pool.
A minimum of 8 years of experience in HR or shared services organizations, with a proven track record of building and improving operational processes and procedures, is required for this role. Excellent communication and interpersonal skills, combined with a strategic mindset, are essential for success in this position.
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