Front Desk Team Lead

hace 7 días


San José, San José, Costa Rica Marriott Worldwide A tiempo completo
Job Summary

This is an exciting opportunity to join the front desk team as a Supervisor-Front Desk. As a key member of our team, you will be responsible for ensuring seamless check-in and check-out processes, resolving guest issues efficiently, and providing exceptional customer service.

The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. If you are a motivated and organized individual who is passionate about delivering outstanding guest experiences, we encourage you to apply for this role.

Main Responsibilities
  • Assist staff with expediting problem payments and follow up with guests regarding satisfaction with guest-related issues.
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room keys.
  • Process various payment types such as room charges, cash, checks, debit, or credit.
  • Set up accurate accounts for each guest upon check-in (i.e., sharedwiths, separate room/tax/incidentals, comp).
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Block rooms in the computer and identify designated requirements and requests.
  • Contact relevant individuals or departments as necessary to resolve guest calls, requests, or problems.

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