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Front Desk Supervisor Assistant
hace 2 semanas
About This Role
We are seeking a highly motivated and organized individual to join our team as a Supervisor-Front Desk. As a Front Desk Supervisor, you will play a critical role in ensuring that our guests have an exceptional experience during their stay.
Your Key Responsibilities
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information and ensure rates match market codes.
- Secure payment prior to issuing room keys and verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests and contact appropriate staff if necessary.
- Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid-outs, and charges.
- Balance and drop receipts.
- Count and secure bank at beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures.
- Notify Loss Prevention/Security of any guest reports of theft.
You Will Thrive In This Role If:
- You have excellent communication and problem-solving skills.
- You are able to work well under pressure and maintain a professional demeanor in fast-paced environment.
- You are familiar with Point of Sale systems and able to accurately process transactions.
- You can lift up to 10 pounds without assistance and stand for extended periods.
