Operations Supervisor

hace 6 días


San José, San José, Costa Rica Marriott International, Inc A tiempo completo
Job Description

We are seeking a skilled Operations Supervisor to join our team at AC Hotel San Jose Escazu. This role is responsible for ensuring seamless front desk operations, providing exceptional guest service, and leading a team of dedicated professionals.

Key Responsibilities:
  • Manage daily front desk operations, including check-ins, check-outs, and guest requests.
  • Supervise a team of front desk agents, providing guidance, training, and coaching to ensure excellent service delivery.
  • Monitor and maintain accurate records, reports, and logs to ensure compliance with hotel policies and procedures.
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
Requirements:
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Minimum 2 years of experience in front desk management or supervisory role.
  • Excellent communication, leadership, and problem-solving skills.
  • Able to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines.
About Us

Marriott International, Inc. is a global hospitality leader, operating over 7,000 properties across 131 countries. We are committed to providing exceptional guest experiences, fostering a culture of inclusivity and respect, and promoting sustainable practices throughout our operations.

We believe that our employees are the key to our success, and we offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are passionate about delivering exceptional service and leading high-performing teams, we encourage you to apply for this exciting opportunity.



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