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Front Desk Team Lead

hace 2 semanas

San José, San José, Costa Rica Marriott Worldwide A tiempo completo
Job Description:

The Front Desk Team Lead is a critical role within the hotel's operations, responsible for ensuring seamless guest experiences and efficient front office functions. This position reports directly to the Front Office Manager and plays a pivotal part in driving the department's success.

**Key Responsibilities:**
• Assist the Front Office Manager in overseeing day-to-day front office operations, including staff supervision, training, and performance evaluation.
• Develop and implement strategies to enhance guest satisfaction, loyalty, and retention, in line with Marriott Worldwide's high standards.
• Collaborate with other departments to ensure effective communication and resolve any issues that may impact guest experience or operational efficiency.
• Supervise and train front desk staff to meet and exceed performance targets, focusing on exceptional customer service and adherence to company policies and procedures.
• Conduct regular performance reviews, provide constructive feedback, and coach team members to achieve their full potential.

**Requirements:**
• High school diploma or equivalent required; 2 years of experience in guest services, front desk, or a related field preferred.
• Strong leadership and communication skills, with the ability to motivate and develop a high-performing team.
• Excellent problem-solving and analytical skills, with the capacity to handle multiple priorities and make sound decisions under pressure.
• Proficiency in Microsoft Office Suite and ability to learn new systems and technologies quickly.
• Adherence to Marriott Worldwide's values and commitment to delivering an exceptional guest experience.

**What We Offer:**
• Competitive salary and benefits package, including medical, dental, and vision coverage, as well as 401(k) matching program.
• Opportunities for career growth and professional development within Marriott Worldwide.
• Recognition and rewards for outstanding performance and contributions to the team's success.
• A dynamic and supportive work environment that fosters collaboration, innovation, and teamwork.