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Front Desk Manager Leader
hace 2 semanas
Job Summary
We are seeking a seasoned Front Office Manager to lead our front desk team and drive exceptional guest experiences at Collective Hospitality.
About the Role
This key position oversees the daily operations of the front office, including reception, concierge, and reservations. The successful candidate will be responsible for supervising the front desk team, handling guest inquiries, and monitoring guest satisfaction.
Main Responsibilities:
- Supervise the front desk team to ensure a seamless check-in/check-out experience for all guests.
- Coordinate with other departments to ensure smooth hotel operations.
- Implement strategies to enhance service quality and increase guest satisfaction.
- Manage front desk budgets and assist in maximizing hotel revenue.
Requirements:
- Proven experience as a Front Office Manager or similar role in the hospitality industry.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Proficiency in PMS (Opera, Fidelio, or similar hotel management systems).
- Ability to handle high-pressure situations and problem-solving effectively.
