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Customer Service Manager

hace 2 semanas

San José, San José, Costa Rica Marriott Worldwide A tiempo completo
About This Role
This position is responsible for assisting the Front Office Manager in supervising front desk staff, managing day-to-day operations, and ensuring exceptional customer service. The ideal candidate will have strong leadership and communication skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Assist the Front Office Manager in supervising front desk staff, including directing and working with managers and employees to carry out procedures ensuring an efficient check-in and check-out process.
  • Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Provide services that are above and beyond for customer satisfaction and retention.