Outsourced Service Manager

hace 4 días


San José, San José, Costa Rica Microsoft A tiempo completo

The Microsoft Customer Experience and Success organization is looking for an experienced Outsourced Service Manager to join our team. In this role, you'll be responsible for leading a team of Support Delivery Manager individual contributors and Partner Technical Advisors, overseeing monthly/quarterly delivery partner reviews, and collaborating with procurement teams to administer delivery partner contracts.
Responsibilities:
- Develop business requirement documents to understand new work and ensure it remains current.
- Collaborate with others to introduce playbooks to new delivery partners and validate that all components are implemented.
- Ensure go-to-green plans and business continuity plans are showing outcomes.
- Drive consistency and best practice sharing across sites.



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