Senior SAP Analyst, Infrastructure Support Specialist

hace 1 semana


San José, San José, Costa Rica Bacardi A tiempo completo

**About the Role**

This is an exciting opportunity to join Bacardi's IT team as a Senior SAP Analyst, Infrastructure Support Specialist. In this role, you will be responsible for ensuring the reliability and stability of our SAP Application and Infrastructure Support structure.

You will be the primary point of contact for global IT teams and will be responsible for managing local/outsourced teams to deliver agreed Service Level Agreements (SLAs) to the business.

Main Responsibilities:

  • Manage local/outsourced teams to deliver SLA to the business
  • Be the local contact for global IT teams to manage global projects
  • Support local Business meetings and provide VIP support when required
  • Input into operations budget if required
  • Provide high-level customer service support in daily incident, problem, and performance management through in-depth root cause analysis
  • Regularly review and propose preventative and corrective maintenance through Change Management processes and maintenance schedules to meet minimum unplanned downtime
  • Participate in integration & release & change management planning to ensure alignment of all teams with initiatives
  • Maintain and update technical documentations as well as cross-train other team members
  • Able to act as situation manager substitute in case of crisis
  • Participate in SAP technical improvement projects implementing new processes, technologies, and infrastructures using project management methodologies
  • Participate in Global Enterprise projects providing technical expertise and influencing technical decisions
  • Maintain disaster recovery procedures and documentation and participates in scheduled tests
  • Participate in planning, communication, and coordination between internal customers and infrastructure teams to deliver Basis services per service level agreement

Requirements:

  • Master's Degree in Information Technology/Computer Science or equivalent vocational IT education in combination with several years as a SAP System Specialist in an international organization and/or as a Consultant
  • 3+ years working on SAP Basis
  • Experience in SAP Basis and related software installations, upgrades, testing, and configuration supporting enterprise projects in Solution Manager, FIORI, GW, Web Dispatcher, BO DS, BO BI, SCC, CPI, SDI, SLT, and the latest SAP technologies, including SAP Cloud Platform
  • Experience on ITIL concepts and methodology
  • Experience on Infrastructure Windows|MS SQL|Linux|HANA
  • ABAP programming & scripting experience - a real plus
  • Business fluent in English
  • Understanding of IT governance and operations, IT controls (privacy, security)
  • Understand the impact of technology on business processes/results (example - impact of one-minute server outage on production of bottles)
  • Experience in running Helpdesk/support to end-users, incident management, data center management
  • Personal qualities - share our founder's passion and entrepreneurial flair
  • Ability to communicate to end-users, ability to explain technology
  • Experience interacting with outsourced services and vendor management
  • Experience supporting mission-critical systems
  • Ability to do problem resolution and troubleshooting
  • Ability to work as a team (we have a follow-the-sun approach)
  • Proactiveness and willingness to learn


  • San José, San José, Costa Rica Bacardi A tiempo completo

    **Job Overview**We are seeking a highly skilled Senior SAP Analyst to join our team as an Infrastructure Support Specialist. As a key member of our IT Operations structure, you will play a critical role in ensuring the reliability and stability of our SAP Application and Infrastructure Support.You will be responsible for proactively monitoring, supporting,...


  • San José, San José, Costa Rica Bacardi A tiempo completo

    **The Ideal Candidate**We are looking for a highly motivated and experienced SAP Basis professional to join our team as an Infrastructure Support Specialist. The ideal candidate will have a strong background in SAP Basis and related software installations, upgrades, testing, and configuration supporting enterprise projects.Main Responsibilities:Manage...

  • Senior Consultant

    hace 5 días


    San José, San José, Costa Rica Udersol A tiempo completo

    Job Description:We are seeking a highly skilled Senior Consultant - Hybrid Infrastructure Specialist to join our team at Udersol. As a key member of our team, you will play a crucial role in implementing and maintaining our hybrid infrastructure solutions.About the Role:In this role, you will be responsible for:Designing and implementing hybrid...


  • San José, San José, Costa Rica Intel A tiempo completo

    At Intel, we are seeking a talented Senior Lab Infrastructure Specialist to join our team. In this role, you will be responsible for ensuring the efficient planning, provisioning, installation/configuration, maintenance, and/or operations of our lab asset management software solutions.The primary responsibilities for this role include:Automating processes to...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job Summary:We are looking for a highly skilled Infrastructure Support Specialist to join our team at Emerson. The successful candidate will be responsible for providing system administration services for our extensive server infrastructure.Responsibilities:Provide system administration services for over 2000 Windows and Linux servers.Maintain and monitor...


  • San José, San José, Costa Rica Harris Adelante Servicios, Limitada A tiempo completo

    About the Role:We are looking for a highly motivated and experienced Senior Microsoft System Specialist to join our team. As a Senior Specialist, you will be responsible for leading the design and implementation of our server infrastructure, as well as providing technical guidance and support to other team members.You will have a deep understanding of...


  • San José, San José, Costa Rica GSB A tiempo completo

    Job Description:The SAP EC Payroll System Design Specialist will collaborate closely with business stakeholders to understand their requirements and translate them into effective system designs within the SuccessFactors ecosystem. This role requires a strong understanding of SAP Employee Central Payroll and ability to work independently in a dynamic...


  • San José, San José, Costa Rica Wind River A tiempo completo

    **Job Summary**We are seeking a highly motivated intern to join our team as a Devops (Intern) Engineer. In this role, you will be responsible for assisting in building CI/CD pipelines, collaborating with senior members to manage installations, software releases, configuration, monitoring, and support of some production system components and...


  • San José, San José, Costa Rica Intel A tiempo completo

    ResponsibilitiesAs an IT Infrastructure Specialist, your key responsibilities will include:Designing, developing, and implementing technical solutions to support business needs;Managing complex technical projects, including project planning, execution, and delivery;Identifying and mitigating technical risks and issues;Providing leadership and guidance to...

  • Sap Security Analyst

    hace 6 días


    San José, San José, Costa Rica Emerson A tiempo completo

    The SAP Security Analyst will be responsible to learn the security designs in all the Emerson Automation Solutions SAP Systems and execute improvement and design standardization that results in a lower support complexity.This position may interface with Internal & External audit teams and is responsible for execution and submission of audit requests as...


  • San José, San José, Costa Rica Hitachi Solutions A tiempo completo

    We are seeking a highly skilled Senior IT Analyst to join our team at Hitachi Solutions. As a member of our internal IT support and operations team, you will play a critical role in ensuring the smooth operation of our IT systems.About the JobYour key responsibilities will include:Providing technical support for employees via the IT service...


  • San José, San José, Costa Rica Stewart Costa Rica A tiempo completo

    Job OverviewWe are seeking an experienced Senior Infrastructure Engineer to join our team at Stewart Costa Rica. In this role, you will be responsible for designing, implementing, and maintaining a variety of infrastructure platform technologies.


  • San José, San José, Costa Rica Zscaler A tiempo completo

    About the RoleWe are looking for a Senior Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical support to our customers and partners.You will work closely with our customers to troubleshoot and resolve complex technical issues, and provide expert guidance on networking and security best...


  • San José, San José, Costa Rica Intel A tiempo completo

    Job DescriptionWe are seeking a highly skilled IT Infrastructure Specialist to join our team at Intel. This is a global role that requires strong technical expertise, excellent communication skills, and the ability to work closely with development and quality teams.The successful candidate will be responsible for ensuring the efficient planning,...


  • San José, San José, Costa Rica Grupo Preseleccion Ely S.A. A tiempo completo

    **Company Overview**We are a dynamic and innovative company, Grupo Preseleccion Ely S.A., seeking an experienced Cloud Infrastructure Specialist to join our team.Job Description:The ideal candidate will have extensive experience with Linux system administration and Azure infrastructure. They will be responsible for conducting analytical research, identifying...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is a leading provider of cloud-based work execution platforms that empower organizations to plan, capture, track, automate, and report on work at scale. We're seeking an experienced IT Systems Infrastructure Specialist to join our Client Engineering team.This role involves participating in the architecture, design, deployment, and planning of Mac...


  • San José, San José, Costa Rica Idt Corporation A tiempo completo

    As a Senior System Administrator at Idt Corporation, you will play a vital role in designing, deploying, and maintaining critical infrastructure across the organization. We are looking for a self-driven, motivated systems engineer who is ready to make a direct impact.Job Description:The individual in this role will provide 24/7/365 support for...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Are you passionate about improving processes and driving results? Do you have experience in project management and operational excellence?Job SummaryWe are looking for a highly motivated and experienced Senior Operational Excellence Specialist to join our team at Amzn Support Srvcs Costa Rica. As a Senior Operational Excellence Specialist, you will play a...


  • San José, San José, Costa Rica World Business Lenders, Llc A tiempo completo

    About the Role">We are seeking an experienced Cloud Infrastructure Specialist to join our team at World Business Lenders, LLC. As a key member of our IT Operations team, you will be responsible for managing and improving multiple siloed database environments and providing centralized data analytics and reporting solutions for PowerBI...


  • San José, San José, Costa Rica Gsb A tiempo completo

    **Company Overview**Gsb is a leading provider of innovative IT solutions. We are seeking an experienced SAP ABAP Specialist to join our team.