Global Content Operations Lead

hace 1 semana


San José, San José, Costa Rica Pfizer A tiempo completo

About the Role

Pfizer's Content Center Team is seeking a highly skilled Global Content Operations Manager to join our In-market global Content Operations team. As a key member of this team, you will be accountable for delivering detailed end-to-end content tools and process deployments and daily operational support to medical, marketing, agencies, and CMO colleagues.

Key Responsibilities

  • Actively manage the use of Adobe Workfront, builders, review, and approval and library systems to support the end-to-end content workflow.
  • Enable seamless and effective global to local pull-through of content tools and processes.
  • Partner closely with Glocal marketers, agencies, other functions, and CMO peers to flawlessly execute deployment and improvement workstreams of next-gen content platform tools.
  • Serve as a local expert in operationalizing marketing programs; understand global and local considerations.
  • Provide leadership and support to implement the Regional Operations, short-term transition plan, and mid-term implementation plan to achieve the future state.
  • Act as L1 Support for BOPs/Marketers: Deliver comms, training, POC in market to help marketers build content, tagging covering 14 anchors/focused anchors.
  • Overflow support if Content & Agency Production Operations need more boots on ground.

Requirements

  • BA/BS Required; MBA or equivalent Master's-level education preferred.
  • 7+ years of pharmaceutical industry, preferably in Marketing Operations.
  • Strong communication skills, both written and verbal.
  • Cross-BU and/or diversity of job experiences.
  • Proven track record of delivering business performance.
  • Strong drive for alignment and simplicity to promote Our Collective Advantage.
  • Demonstrated history of leading business innovation/transformation.
  • Drive for optimization/excellence.
  • Delivery of exceptional customer services and experiences.
  • Track record for building strong cultures.
  • Strong ability to drive collaboration and foster highly productive, functional relationships.
  • Demonstrated agility and ability to drive program completion in expedited timelines.
  • Ability to advocate and influence senior stakeholders without direct authority and navigate effectively in a matrixed work environment.

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