Customer Service Associate

hace 19 horas


San José, San José, Costa Rica Marriott Worldwide A tiempo completo

**Job Overview**

We are seeking a skilled Customer Service Associate to join our team at Marriott Worldwide. In this role, you will be the primary point of contact for guests, providing exceptional service and ensuring their stay with us is memorable and enjoyable.

**Key Responsibilities**

  • Answer, record, and process all guest calls, requests, questions, or concerns in a timely and professional manner.
  • Contact the appropriate individual or department to resolve guest issues and provide solutions.
  • Follow up and ensure that any outstanding requests are resolved to the guest's satisfaction.
  • Advise guests of any messages received and verify billing information.
  • Operate the telephone switchboard station and monitor busy or unanswered lines.
  • Transfer guests with internet access issues to the internet service provider's customer support line.
  • Assist callers with credit card, calling card, long distance, collect, overseas, and person-to-person calls.
  • Log guest requests, incidents, adjustments, and comment cards into the computer system to track and document interactions.
  • Supply guests with directions and property information to enhance their stay.

**Requirements**

  • Able to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • Demonstrate excellent communication and interpersonal skills, with the ability to empathize with guests and provide personalized service.
  • Familiarity with hotel operations and procedures, including phone etiquette and basic mathematics skills.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

**Benefits**

Marriott Worldwide offers a competitive compensation package, opportunities for career growth and development, and a dynamic work environment that values diversity and inclusion.

**About Us**

The Luxury Collection is a portfolio of extraordinary hotels and resorts from around the world. Our mission is to create unforgettable experiences for our guests by curating the finest destination experiences and exceeding their expectations.


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