Strategic Customer Journey Manager
hace 2 días
About IBM Consulting
IBM Consulting is a global leader in business and technology transformation, offering strategy, experience, technology, and operations services to top clients worldwide.
We believe in harnessing the power of technology responsibly to drive positive change and improve lives. If you're eager to learn, solve complex challenges, and shape the future for millions, then join us and discover new possibilities.
As part of our collaborative team, you'll have a voice, carve your own path, and contribute to co-creating a meaningful impact that transforms clients, society, and IBM itself.
Your Role and Responsibilities
- Inform project strategy and execution by identifying opportunities to enhance customer experiences across the journey.
- Provide industry trends relevant to customer-facing technology and offer expertise on best practices to management.
- Work with internal teams to position customer-focused innovation at all touchpoints.
Key Skills and Qualifications
- Stakeholder Management
- Agile methodologies and working practices
- Business Strategy
- Project Management
- Fluent in English
- Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
- Proficient in MS Office and call center equipment/software programs
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with problem-solving ability
Preferred Skills and Qualifications
- Analytics
- Project Management Certification
- Experience in pharmaceutical sector
About IBM
At IBM, we've been reinventing ourselves since 1911. We're one of the world's largest corporate organizations and a leading technology and consulting employer. Many Fortune 50 companies rely on the IBM Cloud to run their businesses. We're early adopters of artificial intelligence, quantum computing, and blockchain technologies.
EQUAL OPPORTUNITIES EMPLOYER
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
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