Strategic Renewal Portfolio Manager

hace 3 horas


San Francisco, Heredia, Costa Rica Ttec Digital A tiempo completo

At TTEC Digital, we empower our clients to foster an environment where their employees feel valued and supported. This approach is rooted in the understanding that a remarkable customer experience begins with employee satisfaction.

We are seeking a Strategic Renewal Portfolio Manager to join our Client Success Management team. This remote opportunity is based in Costa Rica.

This role involves overseeing a substantial portfolio of TTEC Digital renewal contracts while developing strategic partnerships with internal stakeholders such as Sales and Customer Success teams to secure every renewal.

The successful candidate will be responsible for minimizing financial attrition, securing favorable terms, identifying growth opportunities, and sharing findings and insights with the business.

The role of a Renewal Manager is to ensure that customers are set up for success while driving financial results for TTEC Digital.

Key Responsibilities:
  • Lead the customer-facing renewal sales cycle from 4+ months out from renewal expiration date, including preparing renewal contracts and client communications, and spearheading all client negotiations.
  • Develop strong relationships with your portfolio of customers and partners.
  • Execute win/win negotiation strategies for TTEC Digital Tier 1 account contract renewals, maximizing contract value while protecting and enhancing customer trust.
  • Partner with Leadership, Sales, and Customer Success teams to fully understand and develop a clear renewal strategy for each customer based on data-driven decisions that maximize account growth opportunities.
  • Maintain a rolling 120-day forecast of renewals in your portfolio and ensure any uncovered risk is clearly communicated to develop resolution strategies and leverage internal and partner resources to drive positive outcomes.
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and business capabilities to drive renewal to on-time closure.
  • Follow best practices for all internal processes, including CRM Opportunity management, Forecasting, Legal, Exception Requests, and Order processing.

Requirements:

  • 5+ years of experience in sales, customer success, or renewals, with a focus on negotiating contracts – B2B SaaS industry experience is a significant advantage.
  • A strong executive presence and quality to partner closely within multiple layers of the organization.
  • A strong track record of achieving and exceeding Quota/KPI-based roles.
  • Strong negotiation and objection handling skills that allow for value-based contract negotiations at the C-Suite level.
  • Strong process management, financial acumen, and adherence to policy.
  • Ability to organize, prioritize, complete activities, and meet deadlines daily.
  • Ability to manage a large number of active accounts and identify problems, opportunities, and provide solutions for each of them.
  • Strong customer management skills, including soft skills and communication (written and verbal) skills.
  • Capability to win people over and act as an influencer and strong negotiator.
  • Astute at conflict resolution as it pertains to renewal negotiations.
  • Strong analytical and organizational skills.
  • You have been described as someone who can see the big picture and how things are interconnected.
  • Make well-informed decisions with minimal oversight.
  • Comfortable in a fast-paced, high-growth environment.
  • Proficiency in Microsoft Excel and Dynamics 365 (or other CRM).

Benefits:

  • Medical, dental, and vision benefits.
  • Tax-advantaged health care accounts.
  • Financial and income protection benefits.
  • Paid time off (PTO) and wellness time off.


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job Overview">The Strategic Portfolio Development Manager is a crucial role within Citi, focusing on the planning, coordination, and execution of program or portfolio operations. This position requires a deep understanding of industry practices and standards, as well as strong analytical and problem-solving skills.">Main Responsibilities:">Supports planning,...


  • San Francisco, Heredia, Costa Rica 3M A tiempo completo

    Company OverviewAt 3M, we value diversity and global collaboration. With various technologies, products, and locations, our company provides a unique opportunity to work with innovative individuals worldwide.The Impact You'll Make in this RoleAs a Strategic Portfolio Leadership Manager, you will have the chance to lead a global team responsible for ISD...


  • San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

    About the Role:We are seeking a highly skilled Strategic Portfolio Manager to join our team in Costa Rica. As a key member of our global organization, you will be responsible for orchestrating the delivery of key outcomes and driving VMware Digital Transformation priorities.Key Responsibilities:Partner with global Product Managers, Engineering, Product and...


  • San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    **About the Role**Sysco Costa Rica is driving digital transformation through its Recipe for Growth strategy. The organization relies on the efficiency of its Technology department to deliver leading-edge products and achieve business objectives.This strategic position plays a crucial role in enabling efficient and effective ways of working across...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company OverviewExperian is a leading global information services company, unlocking the power of data to drive growth and opportunities for consumers, businesses, and society.We pride ourselves on being innovative and forward-thinking, with a strong focus on diversity, equity, and inclusion. Our mission is to empower our clients to make informed decisions...


  • San Francisco, Heredia, Costa Rica Thermo Fisher Scientific A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Portfolio Manager to join our team at Thermo Fisher Scientific.


  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    Job DescriptionWe are seeking a highly skilled Business Development Manager to join our team at Hewlett Packard. As a Business Development Manager, you will be responsible for driving the adoption of HP solutions and managing client relationships.Key Responsibilities:Partner with the Transition Team to drive success through initial onboarding and adoption of...


  • San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    At Sysco we are driving digital transformation through our Recipe for Growth strategy, and we are dependent on the efficient delivery of leading-edge products to achieve our goals. To enable efficient working across our transformational portfolios, we need a Sr. Technology Portfolio Analyst to develop critical reporting capabilities. This role will assist...


  • San Francisco, Heredia, Costa Rica Jll A tiempo completo

    Job Title: Strategic Space Optimization ManagerThe role of a Strategic Space Optimization Manager at JLL is to drive the client's global occupancy strategy and space management within the framework of corporate workplace programs, metrics, and real estate strategy.Responsibilities:Act as main point of contact for occupancy planning initiatives and...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Overview:Experian is seeking an experienced Automotive Lender Portfolio Manager to join our team in Costa Rica. This permanent home-based role offers a unique opportunity to drive customer satisfaction and grow sales within a defined territory of customer accounts.Key Responsibilities:Manage a portfolio of customer accounts, focusing on prompt resolution...


  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    As a Category Manager for Services Portfolio, you will be responsible for driving and executing daily activities on services portfolio management.Key responsibilities include:Portfolio Management:Develop and execute portfolio management strategies to drive business growth.Ensure best-in-class portfolio setup in HP front-end tools.Develop and update portfolio...


  • San Francisco, Heredia, Costa Rica Uber A tiempo completo

    About the RoleThis role is part of Uber's Commercial Area. As a Commercial Portfolio Manager, your key responsibility will be to develop and manage a portfolio of key accounts for Uber Direct.Key Responsibilities:Portfolio management of key restaurant merchants for Uber DirectDevelop action plans by account to achieve performance indicators and maximize...

  • Senior Project Manager

    hace 3 días


    San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    At Sysco Costa Rica, we are seeking a seasoned Senior Project Manager to lead our strategic initiatives. This role will be responsible for driving the end-to-end planning and project portfolio management process across our organization.Key Responsibilities:- Lead full project lifecycle from intake through deployment, including communication, change...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About ServiceNowAt ServiceNow, our technology empowers organizations to innovate and succeed in today's digital landscape. We are a team of passionate individuals who share a common goal: to help our customers achieve their objectives.Estimated Salary RangeThe estimated annual salary for this position is $175,000 - $225,000, depending on location and...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    **Unlock Your Potential at Equifax**As a Senior Collections Portfolio Manager at Equifax, you will be responsible for overseeing collection efforts for assigned portfolios of accounts. Your expertise in research, queries, reconciliation, and analysis will be crucial in resolving nonpayment and account disputes. You will also process payments from customers...

  • Service Segment Manager

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    This role is pivotal in driving the development, implementation and governance of product support or solution portfolios throughout their lifecycle. The goal is to ensure seamless alignment with pricing strategies, fostering a culture of service excellence that contributes to revenue growth.**Key Responsibilities:**Develops and implements comprehensive plans...


  • San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo

    At Viant Medical, we are seeking a highly skilled Strategic Procurement Manager to join our team. This role is ideal for a seasoned procurement professional who can leverage their expertise to drive strategic sourcing initiatives and optimize purchasing processes.The estimated salary for this position is between $120,000 and $180,000 per annum, depending on...


  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    Job OverviewWe are seeking a highly skilled and experienced Project Portfolio Manager to join our team at Hewlett Packard. This is an exceptional opportunity for a seasoned professional to lead internal projects and teams, drive business results, and contribute to the growth and success of our organization.About the RoleThe successful candidate will be...


  • San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo

    Job SummaryAs a Strategic Planning Manager at Viant Medical, you will be responsible for directing the supervisory team and reviewing departmental processes to ensure alignment with company objectives. This role requires strong leadership skills, a deep understanding of manufacturing operations, and the ability to establish inventory targets in conjunction...


  • San Francisco, Heredia, Costa Rica Philip Morris International A tiempo completo

    We are seeking a highly skilled Strategic Business Development Manager to join our team in Heredia, Costa Rica. This is an exciting opportunity to drive profitable sales growth within key accounts and develop strong relationships with clients.About the Role:The successful candidate will be responsible for managing key accounts, developing and maintaining...