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Customer Engagement Technical Implementation Specialist
hace 1 semana
**Program Management Role**
At ServiceNow, we empower teams to innovate and deliver exceptional customer experiences. Our technology makes the world work for everyone, and our people make it possible.
We're seeking a skilled Program Manager to lead our Early Adopter Validations and pre-sales Lighthouse activities. This role requires strong program management experience, excellent communication skills, and the ability to work well with cross-functional teams.
**Key Responsibilities:**
- Lead and coordinate Early Adopter Validations and pre-sales Lighthouse activities to highlight our products/services to potential clients.
- Implement a single-view engagement tracking system to monitor progress and identify areas for improvement.
- Provide support for the leadership team by delivering insightful updates and reports.
**Required Skills and Qualifications:**
To succeed in this role, you'll need:
- 10+ years of work experience in Program Management.
- Education: Bachelor's Degree or equivalent required; MBA or other Graduate degree preferred.
- Experience working in a customer-facing role or management consulting in a technical capacity.
- Familiarity with CRM systems and customer engagement tools.
- Project Management Professional (PMP) certification or equivalent.
**Benefits and Opportunities:**
We offer a dynamic work environment, opportunities for growth and development, and a chance to work with a talented team of professionals. If you're passionate about program management and customer engagement, we encourage you to apply.
