Implementation Solutions Consultant
hace 4 días
We are seeking a Customer Onboarding Specialist to join our team at Kareo.
As a Customer Onboarding Specialist, you will be responsible for onboarding and supporting our customers during implementations.
You will own the customer's success during implementation and drive action to ensure their success.
Key Responsibilities
- Owning the customer's success during implementation and driving action to ensure their success
- On-boarding new customers to the Kareo platform
- Conducting requirements gathering and customer needs analysis
- MAPPING CUSTOMER NEEDS TO AVAILABLE SOLUTION SETS
- Creating project materials and artifacts to track and communicate project status
- Effectively collaborating internally to leverage resources for customer success
Requirements
- Experience in business-to-business SaaS environments in a project management or customer success role
- Several years of customer-facing experience leading implementations of software solutions
- Strong project management experience and organizational skills
- Excellent communication skills
- Negotiation, conflict resolution, and influencing skills
- Multi-tasking and results-oriented skills
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