Implementation Analyst, Patient Scheduling
hace 22 horas
Company Description
**Experian **is the world's leading global information services company.
During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.
We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
**Job Description**:
Part of our digital front door suite, Experian Health's patient scheduling software provides patients the self-service experience they're accustomed to with 24/7 online appointment scheduling, giving access to care via the web, call centers or in provider offices.
We're looking for an outstanding analyst to join our fast growing team.
In this role you will be collaborating with others to define and implement optimal, complete solutions for our clients.
You'll bring your strong analytical skills into play to review both the data and the logical flow of determining what type of doctor and appointment a patient requires.
You'll then work to get the data into our system and configure a scheduling workflow using simple coding expressions (also known as pseudo programming).
The ability to grasp complex requirements and design logical workflows will be key to your success.
You will also maintain existing clients by updating the configuration details of their providers, sites and calendars.
In short, you will become a SME on the intricacies of scheduling patients, our tools and data structures and be a valued resource for our clients.
This IT role is technical in nature and is not a call center environment.
**How you'll make an impact**:
- Act as a technical consultant to our Implementation Consultant team to code and configure a client during the implementation process.
- Maintain and update providers, sites and calendars to ensure patients can accurately see which providers are available and book an appointment with them.
- Use your resourcefulness to solve client issues within established the Service Level Agreement while working with our support team.
**Who you are**:
- Responsible - Own an issue, it's resolution and fill in the gap wherever it is needed.
- Collaborator - A customer's success is the team's success and your success.
We all work together to succeed.
- Detail Oriented - Even the small things matter and must be correct.
Ensure that client requests include all required information and that you take the proper actions to resolve.
- Analyst - Analyze the scheduling data and the client's needs to be able to answer the "why" before any decision.
- Problem Solver - The ability to understand and break down complex and ambiguous problems independently then determine and execute on the solution.
- Curious - Be able to dig deep and learn.
- Driven - This is a fast-paced team with a rapidly growing client base.
- Timely - Provide a meaningful resolution to assigned requests within established Service Level Agreement timeframes.
**Qualifications**:
**What you bring**:
- Strong analytical skills and attention to details.
- Familiarity with Visio and flowchart logic.
- Familiarity with Microsoft Excel, certification highly preferred.
- Understanding of basic logical constructs and the ability to write Boolean logic.
- An interest in basic computer programming concepts.
- Ability to follow supplied specifications with a very high degree of accuracy.
- Experience in US healthcare is strongly desired.
- Experience with software delivery and support in the healthcare industry is a plus.
Proven experience of successful interaction with end user population within a healthcare environment is strongly desired.
- Excellent English interpersonal and communication skills.
Additional Information
**Our benefits include** Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
**Experian Careers - Creating a better tomorrow together**
We are thrilled to share that FORTUNE has named Experian **one of the 100 Best Companies to work for**.
In addition, for the last five years we've been named in the 100 "**World's Most Innovative Companies**" by Forbes Magazine.
With a focus on our employees, we have been certified for the third time as **Great Place To Work (GPTW)**.
Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle.
Fueled by best-in-class data and innovative technology we help bus
-
Implementation Analyst, Patient Scheduling
hace 22 horas
Heredia, Costa Rica Experian A tiempo completoCompany Description**Experian **is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...
-
Patient Scheduling Analyst
hace 2 días
Heredia, Costa Rica Experian A tiempo completoCompany Description **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...
-
Wfm Scheduling Analyst
hace 22 horas
Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years, we've been named in the **100...
-
Learning Systems Implementation Analyst
hace 1 día
Heredia, Costa Rica Citi A tiempo completoThis is a position on the Talent and Learning Shared Services team.The Learning Systems Implementation Support Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; implementation of new tools being brought into in the learning eco-system, upgrade and sprint cycle testing support,...
-
Implementation Specialist
hace 7 días
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: Implementation Specialists are responsible for managing the initial customer onboarding experience and all of the tasks necessary to setting our customers up for success. The onboarding process requires you to be proactive and effective in communicating with our customers. You will manage multiple projects at once, so superior...
-
Implementation Specialist
hace 22 horas
Heredia, Costa Rica Tebra A tiempo completo**About the Role**:Implementation Specialists are responsible for managing the initial customer onboarding experience and all of the tasks necessary to setting our customers up for success.The onboarding process requires you to be proactive and effective in communicating with our customers.You will manage multiple projects at once, so superior organization...
-
Supervisor, Implementation
hace 22 horas
Heredia, Costa Rica Tebra A tiempo completo**About the Role**:Manage a dynamic group of implementation specialists overseeing the delivery of the Tebra platform.You'll be empowered to drive change, improve processes, and impact individual team development.**Your Area of Focus**:- Collaborate cross-functionally with Sales, Customer Support, Accounting, and Product teams to provide recommendations on...
-
Implementation Specialist
hace 22 horas
Heredia, Costa Rica Tebra A tiempo completo**About the Role**:An Implementation Specialist to help onboard and support our customers during Implementations.**Your Area of Focus**:- Act as a "project manager" and single point of contact owning the customer's success during this critical time in the customer's life-cycle and will assertively drive action to ensure that success- On-board our new...
-
Heredia, Costa Rica Citi A tiempo completoThis is a position on the Talent and Learning Shared Services team.The Learning Systems Implementation Support Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; implementation of new tools being brought into in the learning eco-system, upgrade and sprint cycle testing support,...
-
Customer Service Team Leader
hace 23 horas
Heredia, Costa Rica Abbvie A tiempo completo**Company Description****Responsibilities:Supervise and oversee insurance analysts responsible for verifying new patient insurance benefits and handling claim rejections.Work proactively with staff and cross-functional groups to develop creative solutions to challenging patient access issues regarding prior authorization, and denied coverage requests to...
-
Business Analyst
hace 7 días
Heredia, Costa Rica Stryker A tiempo completo**Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **Who we want**: - ** Dedicated...
-
Process Design Analyst
hace 22 horas
Heredia, Costa Rica Spark A tiempo completoProcess Design Analyst II is responsible to ensure that all digital processes for treatment planning are aligned with the Quality management system.It monitors and assesses Digital Production cases for quality, efficiency, and performance maintenance and improvement.Provides execution of tasks with speed and great quality for the overall agility of the...
-
Implementation Specialist
hace 22 horas
Heredia, Costa Rica Tebra A tiempo completo**About the Role**:An Onboarding Specialist to help welcome, coordinate and set expectations for our customers during their first experiences with Tebra.**Your Area of Focus**:- Welcome new customers and provide the first critical experience to new customers- Provide superior customer service when engaging with the customer; create engaging and energetic...
-
Business Systems Analyst
hace 22 horas
Heredia, Costa Rica Sgf Global A tiempo completoBusiness Systems Analyst will be primarily working on implementing a SAAS based Enterprise Contract Management System and integrations with other related systems.You will liaise with the SAAS vendor, IT and the relevant Legal team members to complete project tasks.**Responsibilities**:- Assists and conducts requirement workshops and other...
-
Senior Data Analyst
hace 22 horas
Heredia, Costa Rica Tebra A tiempo completo**About the Role**:Tebra is looking for a customer oriented Senior Data Analyst who will play a critical role for the Reporting & Analytics team.This position will be responsible for leading efforts to deliver business analytics & reporting capabilities for the Customer Success organization working alongside a community of reporting and data analysts and SQL...
-
Analyst, Accounting
hace 22 horas
Heredia, Costa Rica Baxter A tiempo completo**This is where you save and sustain lives**At Baxter, we are deeply connected by our mission.No matter your role at Baxter, your work makes a positive impact on people around the world.You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...
-
Wfm Real Time Analyst/duty Monitor
hace 3 días
Heredia, Costa Rica Equifax A tiempo completo**Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.** The WFM Real Time Analyst/Duty Monitor will work to monitor inbound call traffic and ensure efficient distribution based on staff...
-
Business Analyst
hace 7 días
Heredia, Costa Rica First Factory A tiempo completoFirst Factory’s Business Analyst offers a strong bridge between our development team in Costa Rica and our global clientele. For this role, you’ll need to possess an acute attention to detail and be able to coordinate efforts virtually with our team and multiple clients. You will be responsible for the quality of engagement, the accuracy of requirements...
-
Quality Assurance Analyst
hace 22 horas
Heredia, Costa Rica Sgf Global A tiempo completo**Quality Assurance Analyst (Remote)****Heredia, Costa Rica**SGF Global is looking for a Quality Assurance Analyst, for IT enterprise in Heredia, Costa Rica.**Overview**:**Requirements**:- Bachelor's degree or equivalent work experience.- 5+ years' experience in Testing/Quality positions.- Experience in automation tools like Ansible (preferred) or Chef.-...
-
Wfm Real Time Analyst/Duty Monitor
hace 22 horas
Heredia, Costa Rica Equifax A tiempo completo**Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.**The WFM Real Time Analyst/Duty Monitor will work to monitor inbound call traffic and ensure efficient distribution based on staff...