Technical Telecommunications Specialist

hace 6 días


San Francisco, Heredia, Costa Rica Ttec A tiempo completo

TTEC Digital is seeking a skilled Cisco UCCE Telecommunication Engineer to join our Technology Services team.

This is a telecommuting opportunity with possible travel requirements.

We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.

Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success

Key Responsibilities:

  • Project team member involved in the deployment of full-life cycle Cisco contact center project integrations including call center workflows
  • Under the direction of the Lead Solution Architect, perform analysis and diagnosis of complex voice and data network issues
  • Work and collaborate with project teams consisting of TTEC Professional Services staff, client resources, contract resources and 3rd party vendors
  • Ensuring smooth integration of omnichannel solutions into the project
  • Provide consistent and frequent project status updates and project issues to assigned TTEC Project Manager
  • May be required to perform other related duties / projects as assigned

Requirements:

  • 3+ years Cisco UCCE software (UCCE, UCCX, CVP, IP-IVR) Enterprise development and deployment experience, including scripting, configuration and call routing
  • IP-IVR integration deployment
  • Experience with voice gateways
  • Multi-site configuration and hybrid of enterprise level IP and TDM environments is a plus
  • Strong client facing skills along with strong verbal and written communication skills

About Us:

TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands.

We deliver outcome-based customer engagement solutions through, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.

Founded in 1982, our nearly 60,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

Your role brings that principle to life.

Benefits:

  • Medical, dental, and vision
  • Financial and income protection benefits
  • Paid time off (PTO) and wellness time off


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job SummaryThe Technical Solutions Specialist will be responsible for providing expert technical support to clients, responding to routine and emergency support calls, and escalating complex issues to technical resources as needed.The ideal candidate will possess excellent communication skills, emotional intelligence, and the ability to remain calm and...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Hewlett Packard Enterprise is a global leader in the technology industry, and we are committed to innovation and excellence. We are seeking a Technical Monitoring Specialist to join our team, who will be responsible for implementing and maintaining our monitoring tools and systems.In this role, you will work closely with our primary AMS support team to...


  • San Francisco, Heredia, Costa Rica Teceze Ltd A tiempo completo

    **About the Role:**We are seeking a skilled Technical Support Specialist to provide onsite technical support for our clients. The successful candidate will have hands-on experience with various hardware and software systems, including PC, Laptop, Printer, Fax, Scanner, Tablet, and Mobile devices.The ideal candidate will have strong problem-solving skills,...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About UsExperian has been a driving force in data and analytics for over 125 years. We're committed to unlocking the power of data to create more opportunities for consumers, businesses, and society.As a global technology company, we prioritize our culture and look for individuals who are passionate about their work, easy to collaborate with, and value...


  • San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    Company OverviewMoodys is a global integrated risk assessment firm that empowers organizations to make better decisions.Job DescriptionThe Technical Operations Specialist will be responsible for providing technical support to ensure the smooth operation of our systems. This includes resolving technical issues, providing training and documentation, and...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **Job Description**Citi is seeking a skilled Technical Applications Specialist to provide technical and business support for users of Citi Applications.The ideal candidate will have a good understanding of apps support procedures and concepts, as well as basic knowledge of other technical areas. They will utilize this expertise to field issues and queries...


  • San Francisco, Heredia, Costa Rica Nttdata A tiempo completo

    Job Overview:Nttdata is seeking a highly skilled Senior Technical Support Specialist to join our team. As a Senior Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Manage all types of inquiries generated via inbound activities such as chat, email and call.Attend the help desk...


  • San Francisco, Heredia, Costa Rica Qorvo A tiempo completo

    Company Overview:We are Qorvo, a leading provider of innovative RF and Power solutions for the mobile, defense, and infrastructure markets. Our commitment to excellence and growth has created a dynamic work environment where innovation and collaboration thrive.About the Role:We are seeking a talented Technical Training Specialist to support the development,...


  • San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **About the Role**Sgf Global is seeking a highly skilled Technical Systems Specialist to join our team in Heredia, Costa Rica.The ideal candidate will have a strong background in SAP PI/PO and Java, with experience in integration scenarios using SAP CPI, JMS, HTTP_AAE, IDOC_AAE, SOAP, ABAP Proxies, and REST adapters.We are looking for an individual who can...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Citi is a leading financial services company seeking an experienced Technical Support Specialist. This role involves providing technical and business support to users of Citi applications. The ideal candidate will have strong experience in system analysis, knowledge of problem management tools, and the ability to communicate effectively with stakeholders.The...

  • Technical Specialist

    hace 5 días


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Company Overview**Experian is the world's leading global information services company. We empower consumers and our clients to manage their data with confidence. Our mission is to help individuals take financial control and access financial services, businesses make smarter decisions and thrive, lenders lend more responsibly, and organizations prevent...


  • San Francisco, Heredia, Costa Rica Fullstack Labs A tiempo completo

    FullStack is the fastest-growing software consultancy in the Americas.We help organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University build distributed software development teams, and deliver transformational digital solutions.As an employee-first company, we focus on hiring the most talented software designers and developers in the western...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    At Equifax, we empower individuals to achieve their true potential by providing a platform for growth and development.Job SummaryWe are seeking a skilled Technical Support Specialist to provide Level 1 and Level 2 end-user software and hardware support for our Costa Rica Shared Service Center.About the RoleIdentify, diagnose, and resolve level one issues in...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job DescriptionCiti is seeking a highly motivated and enthusiastic Technical Support Specialist to join our team. The ideal candidate will have excellent technical skills, strong analytical abilities, and effective communication skills.Key ResponsibilitiesInvestigate and resolve technical issues in a timely manner.Provide front-line support for Citi's...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    The Bosch Group is a global supplier of Business Process Outsourcing for complex business processes and services.**Job Description:**We are looking for an experienced Technical Support Specialist - Ebike Solutions to join our team. The successful candidate will be responsible for providing technical support and exceptional customer service to ebike dealers...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    **Job Summary**Auxis is seeking a highly skilled Technical Support Specialist to join our IT operations team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients, resolving technical issues, and ensuring seamless service delivery.**Responsibilities:**Manage incident and request queues for Auxis clients,...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the CompanyAmazon's Kindle Direct Publishing is a service that enables authors and publishers to self-publish books directly to the Amazon Kindle store.The company offers a team environment that thrives on innovation and excellence, and our staff is talented, energetic, and passionate about creating an exceptional customer experience.Your RoleAs a...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    About the Role:The Incident Resolution Specialist is responsible for resolving technical incidents in a timely and efficient manner. This role involves troubleshooting technical issues, communicating with clients, and documenting resolutions.Key Responsibilities:- Troubleshoot technical incidents using a variety of tools and software.- Communicate...

  • Technical Architect

    hace 6 días


    San Francisco, Heredia, Costa Rica Softtek A tiempo completo

    About the Role:We are seeking a highly skilled Technical Architect - Full Stack Specialist to join our team at Softtek. As a key member of our technology department, you will be responsible for designing and developing cutting-edge full stack solutions that meet the needs of our clients.This is an exciting opportunity for a motivated and experienced...


  • San Francisco, Heredia, Costa Rica Nttdata A tiempo completo

    We are seeking a talented Test Automation Specialist to join our team at NTT DATA Services. The Test Automation Specialist will play a crucial role in ensuring the quality of our software products by developing and executing automated tests.Key responsibilities include developing test data and procedures for ensuring software products meet organization...