Professional Services Implementation Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Smarsh A tiempo completo

Role Overview

Smarsh seeks a highly skilled Professional Services Implementation Specialist to join our dynamic Solutions Delivery team.

This role involves coordinating customer escalations, promoting exceptional customer experience (CX), and implementing process runbooks and associated documentation to ensure consistently high-quality service provisioning with the highest level of customer satisfaction.

The successful candidate will collaborate proactively with Client Services leadership and departments across the organization.

Key Responsibilities:

  • Setup, configure, and provide documentation for hosted services.
  • Troubleshoot and/or implement complex data migrations.
  • Provide technical expertise during pre-sales and sales interactions related to integration with Smarsh services.
  • Ensure customer-facing meetings are well-planned and executed using screen-sharing/collaboration tools.
  • Manage larger projects with assistance.
  • Handle inbound/outbound calls and case peer reviews.

Requirements:

  • Bachelor's degree or equivalent experience.
  • 2+ years working in a Windows server and Exchange messaging environment is a plus.
  • 1+ years working with Smarsh technology and services.
  • Experience with Salesforce and proficiency in MS Office (Word, Excel, PowerPoint, Visio) are advantageous.


  • San Francisco, Heredia, Costa Rica Smarsh A tiempo completo

    **Role Overview**Smarsh is seeking a Professional Services Implementation Technician to join our fast-growing Solutions Delivery team.The Professional Services Implementation Technician will coordinate customer escalations and promote exceptional customer experience (CX).Implement, maintain, and develop process runbooks and associated documentation that...

  • Implementation Specialist

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Kareo A tiempo completo

    The PositionImplementation SpecialistWhat We NeedAn **Implementation **Specialist** to help onboard and support our customers during Implementations.Your Area of Focus- Be the single point of contact owning the customer's success during this critical time in the customer's life-cycle and will assertively drive action to ensure that success- On-board our new...

  • Implementation Specialist

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**:Implementation Specialists are responsible for managing the initial customer onboarding experience and all of the tasks necessary to setting our customers up for success.The onboarding process requires you to be proactive and effective in communicating with our customers.You will manage multiple projects at once, so superior organization...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**:An Implementation Specialist to help welcome, coordinate and set expectations for our customers during their first experiences with Tebra.**Your Area of Focus**:- Own end-to-end onboarding experience for new customers; involves leading a series of milestone onboarding calls over a 60-day period*- Embrace a sense of ownership over the...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **Job Description**Citi is seeking an experienced Financial Project Manager Lead to lead the implementation of strategic initiatives and manage technology portfolio budgets in coordination with Global Functions Technology Services (GFTS).**Responsibilities:**Participate in implementation management for strategic initiatives, including technology portfolio...


  • San Francisco, Heredia, Costa Rica Kareo A tiempo completo

    We are seeking a Customer Onboarding Specialist to join our team at Kareo.As a Customer Onboarding Specialist, you will be responsible for onboarding and supporting our customers during implementations.You will own the customer's success during implementation and drive action to ensure their success.Key ResponsibilitiesOwning the customer's success during...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company Description**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years we've...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**:Manage a dynamic group of implementation specialists overseeing the delivery of the Tebra platform.You'll be empowered to drive change, improve processes, and impact individual team development.**Your Area of Focus**:- Collaborate cross-functionally with Sales, Customer Support, Accounting, and Product teams to provide recommendations on...


  • San Francisco, Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast.When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.And when we began to rise, one thing that really set us apart was our culture.A culture which was driven by our value of putting our people...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **Job Summary**Citi is seeking a seasoned Financial Services professional to join our Data Services team. As a Data Transformation Sme, you will play a critical role in driving business growth and improving operational efficiency through data-driven decision making.**Responsibilities**:Develop and execute strategic plans to transform data processes, ensuring...


  • San Francisco, Heredia, Costa Rica Pts Consulting Services A tiempo completo

    **Company Overview**Pts Consulting Services is a leading provider of data solutions. As a Data Transcription Specialist, you will play a key role in supporting our team's efforts to deliver high-quality data products.**Job Description**We are seeking an experienced professional to join our back office team as a Data Transcription Specialist. In this role,...

  • Implementation Manager

    hace 3 días


    San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the RoleAs an Implementation Manager at Tebra, you will oversee a dynamic team of implementation specialists delivering the Tebra platform. You will be empowered to drive change, improve processes, and impact individual team development.Your Area of FocusCross-functional collaboration with Sales, Customer Support, Accounting, and Product teams to...


  • San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo

    **Company Overview:**At Global Services Business, we are dedicated to providing top-notch services and support to our clients. As an Oracle Database Engineer, you will play a crucial role in ensuring the stability and growth of our database systems.**Job Description:**We offer a unique opportunity for talented individuals to join our team as an Oracle...


  • San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo

    We are a global services business seeking an experienced AWS DevOps Engineer to join our team. As a key member of our infrastructure team, you will be responsible for designing and implementing scalable cloud solutions using AWS services.Mandatory requirements:Fluent-Advanced EnglishAWS knowledge and hands-on experience at the infrastructure levelProficiency...

  • Implementation Specialist

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**:An Onboarding Specialist to help welcome, coordinate and set expectations for our customers during their first experiences with Tebra.**Your Area of Focus**:- Welcome new customers and provide the first critical experience to new customers- Provide superior customer service when engaging with the customer; create engaging and energetic...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job DescriptionCiti is seeking a highly skilled and experienced professional to join our team as a Regional Regulatory Reporting Specialist. This role will be responsible for coordinating the implementation of local regulatory reporting transformation across Latin America countries.The ideal candidate will have +7 years of experience in Financial Services,...


  • San Francisco, Heredia, Costa Rica Pts Consulting Services A tiempo completo

    **Role Overview**Pts Consulting Services is seeking a highly skilled and multilingual professional to join our team as a Portuguese Language Professional. As a member of our back office team, you will be responsible for providing language support services, including transcription, translation, and interpretation.**Responsibilities**Your primary...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Technical ServicesThis role requires a high level of technical expertise and excellent communication skills. As a Compute Expert Level professional, you will provide technical assistance to customers and develop solutions for their computing requirements.Key ResponsibilitiesProvide technical assistance to customers in relevant technologies and...


  • San Francisco, Heredia, Costa Rica Bcd Meetings & Events A tiempo completo

    Job OverviewThis role will have several areas of focus. The three key areas are project/client/program implementations for both new and existing clients as well as special projects that span across numerous teams or accounts for the benefit of the whole and performance optimization.This is done through process assessments, process enhancement solutions and...