Customer Service Professional

hace 2 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

About Us

At Experian, we empower consumers and our clients to manage their data with confidence.

We are a global information services company that helps individuals take financial control, businesses make smarter decisions, lenders lend more responsibly, and organizations prevent identity fraud and crime.

We have been recognized as one of the "World's Most Innovative Companies" by Forbes magazine and ranked on Fortune's Best Companies to work for.

Your Role

You will be a high-performing resource providing support to Experian customers, responding to requests for information, documentation, past due balances, and making payments to bring the account current.

You will address client requests, involving the appropriate internal departments and staff to ensure requirements are met.

Key Responsibilities

  • Document and communicate solutions to internal and external clients quickly and accurately.
  • Serve as a liaison between customers and collectors, ensuring timely responses to inquiries.
  • Ability to work in a fast-paced, deadline-driven environment.
  • Ability to work effectively within a diverse team and to communicate with others is crucial.
  • Ability to handle multiple tasks and priorities at the same time.

Qualifications

  • We are seeking a highly motivated, client-focused individual with a positive attitude and high-level communication skills.
  • In addition to the following:
  • High School Diploma.
  • Minimum of 1-2 years of call center customer support experience.
  • Advanced English language skills, both verbal and written.
  • Prior experience in Collections or Billing is preferred.
  • Strong Microsoft Office (Excel) knowledge.
  • Advanced problem solving, analytical, and customer service skills.
  • Strong organizational skills and attention to detail.
  • Team and teamwork focus.
  • Ability to work in a fast-paced environment with fluctuating priorities and tight deadlines.
  • Oracle experience is a plus.
  • Ability to handle multiple tasks and priorities.

Our Benefits

We offer a comprehensive benefits package, including medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

About Our Culture

We value diversity, equity, and inclusion and want you to bring your whole, authentic self to work.



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