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Customer Service Ambassador
hace 2 semanas
At Equifax, we empower individuals to reach their full potential by providing an environment that fosters growth, collaboration, and meaningful contributions.
The role of a Customer Service Representative at Equifax is pivotal in delivering exceptional customer experiences that consistently meet or exceed our high standards. Key responsibilities include:
- Creating and maintaining strong relationships with customers through daily interactions
- Managing outbound calls to gather information and resolve customer issues efficiently
- Contributing to positive metrics such as first contact resolution, quality, customer satisfaction, schedule adherence, and productivity
To excel in this position, applicants should possess the following qualifications:
- A minimum of 2 years of experience in customer service, with a focus on catering to clients in the US or Canada
- Strong verbal and written communication skills, with English proficiency at level B2 or higher
- Proficiency in Google Suite and Microsoft Office (Word and Excel) for a period of at least 6 months
Those who stand out in this field are characterized by their ability to multitask in fast-paced environments, showcase strong organizational, problem-solving, and analytical skills, exhibit excellent listening, verbal, and written communication skills, and demonstrate strong interpersonal skills and a professional attitude.
We offer comprehensive compensation and healthcare packages, on-site medical services, life insurance, gym facilities, collaborative workspaces, free transportation, subsidized cafeteria options, and opportunities for growth through our online learning platform with guided career tracks.
Equifax is an Equal Opportunity Employer, committed to treating all qualified applicants with respect and fairness, regardless of their background, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
