Customer Service Representative

hace 5 horas


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

At Equifax, we empower individuals to unlock their full potential and drive meaningful impact.

Our Customer Service Department is looking for a talented individual with a passion for delivering exceptional support. As a key member of our team, you will have the opportunity to make a real difference in the lives of our customers.

We are seeking an enthusiastic and detail-oriented customer service professional who is comfortable navigating technical issues and providing effective solutions. In this role, you will be responsible for:

  • Recording technical issues and solutions in ServiceNow;
  • Communicating unresolved issues effectively to the next level of support with full troubleshooting documentation;
  • Contributing to the creation of troubleshooting documentation and runbooks;

In addition to your technical skills, we value excellent communication and interpersonal skills, as well as an openness to learning new technologies.

To be successful in this role, you will need to possess:

  • A minimum of one year of experience in customer service, preferably in a technical high school setting;
  • Proficient English oral and written skills, with a B2 level or above;
  • Schedule availability Monday through Friday, 7:00 a.m. to 4:30 p.m.;

We offer a comprehensive compensation and benefits package that includes on-site doctor services, paramedics assistance 24/7, life insurance, gym facilities, collaborative workspaces, free transportation, parking, and more. Our company is committed to fostering a diverse and inclusive environment where all employees feel valued and empowered to grow professionally and personally.

We strive to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you share our commitment to excellence, teamwork, and innovation, we invite you to join us in shaping the future of customer service at Equifax.



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