Citrix Customer Service Ambassador

hace 10 horas


San Francisco, Heredia, Costa Rica Citrix A tiempo completo
About Citrix

Citrix empowers individuals and organizations to work remotely, reducing commuting emissions and energy consumption. Our secure digital workspace technology frees 400,000 customers to do their very best work from anywhere.

Primary Responsibilities
  • Determine root cause and provide resolution for customer issues.
  • Resolve customer inquiries with minimal to moderate guidance.
  • Contribute to knowledge management system by updating or crafting policies and procedures.
  • Work optimally in a team environment and collaborate cross-functionally.
Required Skills and Qualifications

To succeed in this role, you will need:

  • University Education or 1-2 years of customer service experience in a call center or fast-paced environment.
  • In-depth knowledge of Microsoft Windows and Office suites, various operating systems and networking, along with a strong technical aptitude.
  • Experience with CRM system.
  • Advanced English and Portuguese verbal and written communication skills (B2+) as well as excellent listening skills.
  • Disposition to work flexible schedules.
Benefits
  • We offer a competitive total rewards package that includes health and wellness benefits, employee assistance program, retirement benefits, time off and absence programs, professional development and mentorship opportunities, paid volunteer time and charitable matching of employee donations.
  • Our diverse and inclusive culture supports purposeful innovation and growth from within.
What We're Looking For

We are looking for someone who is passionate about customer service, eager to lead a collaborative team, and has a strong desire to learn about new technologies. If you're motivated, organized, and have excellent interpersonal skills, we'd love to speak with you.



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