Virtualization Engineer with Azure and Citrix Expertise

hace 1 día


San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

**About the Role**

We are seeking an experienced Virtualization Engineer to join our team at Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada. As a key member of our infrastructure team, you will be responsible for designing, implementing, and managing virtualized environments using Citrix and Azure technologies.

Main Responsibilities:

  • Troubleshoot and resolve complex VDI/Citrix issues through tier 2/3 incident ticket support
  • Perform daily VDI/CITRIX administration, maintenance, and upgrades, including service packs, patches, hot fixes, and security configurations
  • Develop plans for deploying and administering virtual machines, images, and virtual apps
  • Monitor performance and ensure system availability and reliability
  • Utilize Azure Site Recovery for disaster recovery failover
  • Participate in after-hours on-call support rotation
  • Advanced troubleshooting skills and identify the severity of the issue, Ability to Resolving issues quickly to account/customer satisfaction and Prepare RCA, ITIL knowledge.
  • Serve as a technical resource for infrastructure initiatives that require virtual machine and VDI expertise
  • Provision the required RBAC roles in Azure AD.
  • Configure apps and desktops host pools for users
  • Collaborate with operational counterparts to support and discover opportunities for improvement via automation, process improvements, etc
  • Achieves and adheres to established Service Level Agreements and Key Performance Indicators
  • Ensure the work performed meets the quality standards within acceptable time schedules and customer commitments

Required Technical and Professional Expertise:

  • 2+ years of strong experience doing real-world work as a VDI Engineer
  • Azure Cloud experience
  • Experience configuring/managing Azure IaaS & PaaS technologies such as Subscriptions, Storage Containers, VNET, NSG's, Storage Explorer & Cost/Billing management.
  • Good understanding of network connectivity to Azure ExpressRoute
  • Experience with on-prem to cloud VDI replication and DR strategies - Azure Site Recovery, etc
  • Experience with Azure Active Directory - Group Policy Design & Architecture
  • Hands on experience with performance monitoring and alerting for cloud workload instances
  • Extensive experience with automation leveraging Azure CLI, PowerShell, to automate and simplify tasks
  • Possess a detailed understanding of architectural dependencies of a VDI environment
  • Must be hands on Microsoft Technologies (Intune Auto pilot, SCCM, ATP Defender, SCCM, WVD, Windows 10)
  • Experience with Citrix technologies, configuring and managing complex Citrix environments containing XenApp, XenDesktop, NetScaler, Storefront, Firewalls, and other supporting technologies
  • Advanced Knowledge and work Experience on Citrix Provisioning Server
  • Updating and Maintaining Golden Images/Templates.
  • Managing Provisioning services - Site Services with High Availability; vDisk Management; Write-Cache Location Management; Device Collections
  • Basic Knowledge and work Experience on Citrix Netscaler
  • Virtual Switch Configurations

Preferred Technical and Professional Experience:

  • Excellent understanding on at least 4 areas amongst the below:
  • Windows Virtual Desktops
  • Azure
  • Azure active Directory / Active Directory
  • Intune & Autopilot
  • Software Distribution / Lifecycle management tools like SCCM
  • Desktop Virtualization
  • Application Packaging & Imaging
  • Scripting / Powershell

Certifications:

MCSE/MCSA, Microsoft 365 Certified, Azure Certified, Citrix

Education:

High School Diploma/GED



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