Digital Incentives Manager

hace 3 días


San Francisco, Heredia, Costa Rica Citrix A tiempo completo

Citrix, a leader in secure digital workspace technology, is seeking an Incentive Operations Specialist to maintain and reconcile the WW Citrix Inc. reseller incentive payout program.

This role involves system and manual calculations, validation, auditing of complex multi-layered program rolls, sales exceptions, working with internal parties to resolve modifications within payouts, preparing daily reports, conducting weekly payouts, and ensuring compliance with company guidelines and program requirements.

Key responsibilities include developing an in-depth understanding of Citrix products, Channel programs, promotions, pilots, and End User licensing; preparing and processing quarterly Channel payout via excel and SAP; reviewing and retaining proper approvals while adhering to key SOX Controls; issuing debit against payment to Partner as needed to the proper general ledger account(s); participating in stakeholder meetings; conducting performance analysis, root cause analysis, and resolving issues related to the Worldwide Channel Incentive Program.

The ideal candidate will have 5+ years of related experience and a College Degree or equivalent experience required. They will be responsible for managing inquiries via SalesForce cases and Outlook, resolving internal/external escalations, researching Partner escalations, documenting outcomes presented to the manager, and facilitating resolution for IT changes including UAT testing and sign off.

We offer a competitive total rewards package that includes paid parental leave, health and wellness benefits, employee assistance program, retirement benefits, time off and absence programs, professional development and mentorship opportunities, paid volunteer time, charitable matching of employee donations, employee resource groups, and more. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work.



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