Customer Service Ambassador with Swarovski
hace 14 horas
The Customer Service Ambassador will deliver exceptional customer experiences by actively listening to customers' needs and responding efficiently according to guidelines and legislation, ultimately driving customer loyalty.
The ideal candidate should embody the Swarovski Values and Customer Experience vision.
Key Responsibilities:
- Resolve standard queries and complaints by understanding customer needs, identifying causes, selecting and explaining best solutions, escalating or adjusting as required and following up for full resolution.
- Advise customers on product information including size, color, stock availability, and care, as well as available promotions.
- Assist with all online order information requests, including placements, cancellations, refunds, and exchanges.
- Follow communication procedures, guidelines, and policies using templates when necessary.
Typical workload may consist of 20 calls, 20 cases, and 10 chats daily.
Requirements:
- Minimum 1 year of work experience in a customer-facing role in multinational contact centers doing inbound and outbound customer service.
- Comfortable using Outlook, Microsoft Teams, Word, Skype for Business, and basic Excel knowledge.
- Knowledge of online business is preferred.
- Able to use multiple systems while assisting customers.
- Fluent English speaker and writer (C1 European Framework).
- Possible additional language: German, Italian, French, Portuguese, Greek, Dutch.
- Fast learner, able to understand systems and processes.
- Skilled in handling complaints and conflicts to deliver solutions that might not be preferred by customers.
Estimated Salary Range: $45,000 - $65,000 per year
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