Customer Service Ambassador with Swarovski

hace 14 horas


San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

The Customer Service Ambassador will deliver exceptional customer experiences by actively listening to customers' needs and responding efficiently according to guidelines and legislation, ultimately driving customer loyalty.

The ideal candidate should embody the Swarovski Values and Customer Experience vision.

Key Responsibilities:

  • Resolve standard queries and complaints by understanding customer needs, identifying causes, selecting and explaining best solutions, escalating or adjusting as required and following up for full resolution.
  • Advise customers on product information including size, color, stock availability, and care, as well as available promotions.
  • Assist with all online order information requests, including placements, cancellations, refunds, and exchanges.
  • Follow communication procedures, guidelines, and policies using templates when necessary.

Typical workload may consist of 20 calls, 20 cases, and 10 chats daily.

Requirements:

  • Minimum 1 year of work experience in a customer-facing role in multinational contact centers doing inbound and outbound customer service.
  • Comfortable using Outlook, Microsoft Teams, Word, Skype for Business, and basic Excel knowledge.
  • Knowledge of online business is preferred.
  • Able to use multiple systems while assisting customers.
  • Fluent English speaker and writer (C1 European Framework).
  • Possible additional language: German, Italian, French, Portuguese, Greek, Dutch.
  • Fast learner, able to understand systems and processes.
  • Skilled in handling complaints and conflicts to deliver solutions that might not be preferred by customers.

Estimated Salary Range: $45,000 - $65,000 per year



  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    Company Overview">Swarovski, a renowned global leader in luxury crystal and fine jewelry, seeks highly skilled professionals to join its team.">Job Description">We are looking for an experienced Customer Service Specialist who will be responsible for delivering exceptional service to our clients across various markets.">Job Responsibilities:">Resolve...


  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    As a Customer Service Representative at Swarovski, you will be responsible for delivering exceptional customer experiences through seamless communication and efficient resolution of inquiries.Key Responsibilities:• Respond to customer inquiries in a timely and professional manner• Resolve standard queries and complaints efficiently• Provide accurate...


  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    We are seeking a skilled Customer Service Expert to join our team at Swarovski.This role involves resolving customer queries and complaints by understanding their needs, identifying the root causes, and selecting the best solution. You will also advise customers on product information and assist with online order requests while following established...


  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    About SwarovskiWe are a family-run company, founded over 120 years ago in Austria. We are a leading group of global companies committed to stable growth and maintaining our place at the forefront of design, creativity, and technological innovation.Job OverviewThis is a fixed-term Junior Order-To-Cash Accountant position until December 31, 2021. You will work...


  • San Francisco, Heredia, Costa Rica 360Training A tiempo completo

    About 360TrainingWe are a dynamic and innovative company that values excellent customer service.Estimated Salary: $45,000 - $60,000 per yearJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Ambassador, you will be responsible for providing exceptional service to our customers through various...


  • San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    About UsMarriott International, Inc is a global hospitality leader that delivers memorable experiences to its guests.Ambassador of Exceptional Guest ExperiencesWe are seeking an experienced and professional Customer Service Ambassador to join our team at Marriott International, Inc. As an Ambassador, you will be responsible for delivering exceptional guest...

  • Customer Service Expert

    hace 14 horas


    San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    About SwarovskiSwarovski is a world-renowned brand that combines innovation and inspiration to create exceptional crystal products. As a pioneer in the industry, we strive to deliver high-quality services and solutions that meet the evolving needs of our customers.


  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    About the RoleAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Spoke, based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process...


  • San Francisco, Heredia, Costa Rica 360Training A tiempo completo

    **Description:**At 360Training, we are looking for a Customer Service Ambassador to provide excellent customer service to our clients.**Responsibilities:**Provide product and service information to customers over the phone.Review and master product and service-related systems and materials.Demonstrate strong interpersonal skills while interacting with...


  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    We are seeking a talented Customer Experience Representative to join our diverse team at Swarovski. As a key member of our Global Business Services Office, you will play a vital role in delivering exceptional customer experiences.About the Role:The Customer Experience Representative will be responsible for resolving customer inquiries and complaints in a...


  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    About SwarovskiSwarovski is a renowned global brand that embodies innovation, creativity, and excellence. Founded in 1895 in Austria, the company has grown to become a leader in crystal-based products, with a presence in over 140 countries.


  • San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    Job Summary:We are seeking a highly motivated Customer Service Ambassador to join our team at Marriott International. As a key member of our staff, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and unique.About the Role:This role requires a strong ability to multitask, prioritize tasks,...


  • San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    About Marriott InternationalAt Marriott International, we believe in putting people first. We strive to create an experience that is memorable and unique - with food and drinks on the side.Job SummaryWe are looking for a Customer Service Representative and Hospitality Ambassador to join our team. As a Guest Service Expert, you will be responsible for...


  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    **Overview of Swarovski**Swarovski, a family-run company founded over 120 years ago in Austria, is a leading group of global companies committed to stable growth and innovation.We are a premium brand known for quality and creativity, with a global presence and a strong focus on people at the heart of our business.At Swarovski, you will work in a dynamic team...


  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    Join a Diverse Team at SwarovskiAn attractive workplace in the Global Business Services (GBS) of Swarovski, located in San José, Costa Rica, is looking for a skilled professional to support the entire employee lifecycle process. The GBS develops and delivers high-quality multi-functional services, providing functional expertise and ensuring continuous...

  • Spa Service Ambassador

    hace 2 meses


    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled Spa Service Ambassador to join our team at Marriott International. This is an exciting opportunity for individuals who are passionate about delivering exceptional guest experiences.About the Role:The successful candidate will be responsible for providing top-notch service to our guests, promoting spa services and...


  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    Swarovski, a renowned global brand in the premium fashion and jewelry industry, is seeking a highly motivated and skilled Junior Employee Lifecycle Specialist to join its Global Business Services team in San José, Costa Rica.The successful candidate will be responsible for supporting the entire hire-to-retire process for all employees, ensuring seamless...


  • San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    Job Overview: We are seeking a highly motivated and customer-centric Guest Service Expert to join our team at Marriott International, Inc. As a Customer Experience Ambassador, you will be the face of our organization, delivering exceptional service and creating memorable experiences for our guests.Salary: The estimated annual salary for this position is...


  • San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    About Marriott International">Marriott International, Inc. is a leading global hospitality company with more than 500 locations worldwide.">We are committed to providing exceptional guest experiences and fostering a culture of inclusivity and respect.">Job Summary">We are seeking a highly skilled Host/Service Ambassador to join our team at the Costa Rica...


  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    Employment OpportunityWe are seeking a highly skilled Employee Lifecycle Specialist to join our team at Swarovski.As an Employee Lifecycle Specialist, you will be responsible for ensuring high-quality accounting services and contributing to process excellence initiatives and team development.Key Responsibilities:Performing employee lifecycle-related...