Customer Engagement Operations Coordinator

hace 3 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

At Experian, we empower consumers and businesses with data-driven solutions that unlock new opportunities for growth.

We are a passionate and innovative team, driven by our mission to provide Financial Power to All. Our portfolio offers credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach.

Key Responsibilities
  • Manage and execute on the communications to deliver notification projects to support daily production
  • Provide accurate and timely feedback to internal constituents regarding service failures, customer concerns, order statuses and/or work changes
  • Identify and communicate issues that could affect quality or impact service level agreements in a proactive manner

You will be supporting the Experian Consumer Services (ECS) team, which is responsible for providing financial power to all.

Requirements
  • Marketing communication operations experience preferred in areas such as Direct Mail, USPS and printing operations
  • Strong written and verbal communication skills
  • Strong analytical and problem-solving capabilities
  • Able to execute all tasks with exceptional attention to detail
  • Ability to work in a high-pressure, fast-paced environment and handle several projects and tasks simultaneously

We offer a competitive pay and comprehensive benefits package, with a bonus target of 5% and flexible work schedule. You will have the opportunity to work remotely with the option to work onsite.

About Us

We are proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We value the uniqueness of every individual and want you to bring your whole, authentic self to work.



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