High-Performance Dialer Specialist
hace 7 horas
Credito Real USA Finance LLC is one of the nation's top automobile loan providers.
Job Title: High-Performance Dialer SpecialistDuties and Responsibilities:- Perform daily dialer system uploads, downloads, and data imports
- Document and monitor outbound dialer activity
- Analyze dialer-output data to identify potential problems and issues
- Run EVPH and other reports regularly
- Create and update dialing campaigns, filter lists, and strategies
- Monitor and adjust the performance of dialer systems
- Provide front-line support to team members for the dialer
- Knowledge and experience in using a dialer system
- Intermediate to advanced proficiency level with Microsoft Excel
- Basic statistics knowledge and ability to comprehend and analyze dialer-output data
- Knowledge of auto-dialer operations and concepts
- Understanding of database-design principles, data structures, and optimizations
- Critical thinking skills and the ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions
- Strong time management skills and the capability to execute multiple tasks and priorities in a dynamic environment
- At least 1 year of experience in a call-center environment
- Knowledge and experience in using a dialer system
- Intermediate-advanced proficiency level with Excel
- Experience with Livevox
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