Patient Engagement Specialist
hace 2 días
ClinicGrower Overview
ClinicGrower is a leading digital marketing agency that specializes in connecting medical and dental practices with new patients in their community, generating leads, appointments, and sales. As a vital part of these businesses, we deliver results and help them grow to new levels.
Job Summary
We are seeking a dedicated Patient Engagement Specialist to join our team in a full-time position. This role involves supporting clients in a timely and professional manner by delivering excellent conversations, customer service, and nurturing to significantly impact patient show rates at medical practices.
Main Responsibilities
- Schedule appointments for clients while engaging with patients through conversations
- Update daily call tracking reports accurately and efficiently
- Identify prospects, determine eligibility, and schedule appointment(s)
- Collect demographic information into the Electronic Health Record (EHR) and verify corrections
- Understand and effectively use booking center training materials and adhere to policies and procedures
- Communicate improvements to manager to facilitate growth in appointment booking center
- Support ClinicGrower's Mission, Vision, and Values
Requirements
- Proven experience in virtual assistance, appointment booking, or executive assistance
- Excellent communication skills, especially with consumers (patients) and cross-departmentally
- Solid experience with office management systems, EHRs, and Google products (Drive, Gmail, Calendar, Docs, Dialer Software)
- Able to think proactively, prioritize work, and self-direct effectively
- Available to work 8-hour shifts within M-F 8:30 AM-8:30 PM EST; flexibility required for additional hours/weekends/holidays if needed
Compensation and Benefits
The estimated salary for this role is $45,000-$60,000 per year, depending on experience, paid monthly by the 5th of each month. We offer fully remote work opportunities and a competitive compensation plan reviewed after 6 months. Other benefits include:
- Autonomy and ability to thrive in remote work environments
- Quality internet for efficient work
- Professional remote work environment for effective calls and video meetings
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