Healthcare Engagement Specialist
hace 2 meses
Job Overview
As a Healthcare Engagement Specialist, you will play a crucial role in ensuring compliance with regulatory requirements and internal policies at Pfizer. Your primary responsibility will be to ensure that all interactions with healthcare professionals, medical associations, and other business parties are in line with our company's ethics and integrity standards.
Key Responsibilities
- Ensure compliance with MAPP policy and related policies, including Country Annexes and Country Profiles.
- Document all interactions and information in MAPP Navigator/Engagement+, Ariba, Aravo, Reltio, and other relevant systems.
- Verify proper contracting documentation and fair market value (FMV) calculations according to MAPP Policy, Country Annex, Country Profile, SOP, and MAPP Standards.
- Coordinate with Legal and Local Compliance to obtain approvals for exceptions and recommendations for questionable documentation.
- Troubleshoot system issues, create tickets, and follow up with the technical team to resolve transaction-related problems.
- Maintain effective communication with internal stakeholders and create informative training materials for new users and experienced employees alike.
Requirements
- Must-Have
- Team player
- Detail-oriented
- Fluency in English
- Compliance-oriented
- Excellent analytical skills
- Ability to learn and adapt quickly
- Excellent customer service skills
- Bachelor's degree (or equivalent experience)
- Strong communication and interpersonal skills
- Ability to work independently with limited supervision
- Proficiency in MS (Outlook, Excel, Word, PowerPoint)
- Ability to work under pressure handling multiple tasks
- Self-motivation, energy, and flexibility with a 'can-do' attitude
- Nice-to-Have
- Previous MAPP experience
- Understanding of FCPA terms
- Compliance controls understanding
- Ariba knowledge (for creating payments)
- MDGS knowledge (for reading vendor master data)
- SAP knowledge (for investigating failed payments)
Work Location and Requirements
This position is based in Costa Rica and requires the selected candidate to reside in the country to perform the job. Relocation is not offered, and related expenses are not covered.
Equal Employment Opportunity and Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.
-
Customer Engagement Specialist
hace 1 mes
San José, San José, Costa Rica Djing A tiempo completo**Company Overview:** At Djing, we're a forward-thinking organization dedicated to innovative solutions. We're currently seeking a highly skilled Customer Engagement Specialist to join our team.**Salary:** The annual salary for this role is approximately $37,012.50 CAD.**Job Description:** As a Customer Engagement Specialist, you will play a key role in...
-
Community Engagement Specialist
hace 1 mes
San José, San José, Costa Rica Sagan A tiempo completoJob SummaryWe are seeking a highly skilled Community Engagement Specialist to join our team at Sagan. This is a remote opportunity that offers a competitive salary and benefits package.Key ResponsibilitiesDevelop and implement strategies to increase member participation and engagement in online communities.Facilitate and moderate discussions to ensure...
-
Collection Specialist
hace 2 meses
San José, San José, Costa Rica Crg Solutions A tiempo completoAbout the RoleWe are seeking a skilled Collection Specialist to join our team at Crg Solutions. As a key member of our finance department, you will play a vital role in ensuring timely payments from healthcare insurance carriers.
-
Healthcare Support Specialist
hace 1 mes
San José, San José, Costa Rica It France A tiempo completoAt It France, we're seeking a skilled Healthcare Support Specialist to provide exceptional technical support to our valued customers in the medical field.We offer a competitive salary range of $8,600 - $9,300 per month and opportunities for growth and development within our team.The successful candidate will have:Fundamental knowledge of Microsoft Office and...
-
San José, San José, Costa Rica Ibi Healthcare A tiempo completo**About IBI Healthcare**Ibi Healthcare is a leading surgical group in the United States, dedicated to providing high-quality healthcare services. Our mission is to provide accessible and affordable surgical care solutions.**Job Summary**We are seeking a highly skilled Digital Marketing Strategist to join our team as a Social Media Ad Management Specialist....
-
San José, San José, Costa Rica Msd A tiempo completoAbout the RoleAs a Scientific Engagement Specialist at MSD, you will play a pivotal role in facilitating scientific exchange and fostering collaboration between our company and the scientific community.
-
Project Management Consultant
hace 2 semanas
San José, San José, Costa Rica Mastercard A tiempo completoJob SummaryWe are seeking a skilled Project Management Consultant to join our team as a Client Engagement Specialist. In this role, you will be responsible for managing individual projects with minimal supervision, including tracking metrics, managing complex analyses, and preparing communications to report back to clients and internal leadership.About the...
-
Digital Healthcare Marketing Professional
hace 2 semanas
San José, San José, Costa Rica Janie Health A tiempo completoJob DescriptionWe are seeking a part-time Digital Healthcare Marketing Professional to join our team at Janie Health, a leading healthcare staffing agency dedicated to connecting talented professionals with remote roles in the US.About UsJanie Health is a healthcare services company that offers innovative software solutions and staffing services to medical...
-
Healthcare Operations Specialist
hace 3 días
San José, San José, Costa Rica Physician Partners A tiempo completoPhysician Partners LLC OverviewWe are a leading healthcare organization dedicated to delivering 5-Star Service. Our core value is always to provide quality care for better outcomes, and we achieve this by focusing on quality, not quantity.The OpportunityWe are currently seeking a competitive, self-motivated, and enthusiastic team member to work within our...
-
Healthcare Operations Manager
hace 2 meses
San José, San José, Costa Rica Permit Health A tiempo completoWe are looking for a dedicated individual to lead cross-functional projects as our Operations Specialist in the Philippines, working closely with our CEO.ResponsibilitiesDrive complex operations projects and support recruiting initiatives as we expand our network of 50-state licensed physicians.Create systems to manage and triage requests and interest from...
-
Senior Quality Assurance Specialist
hace 2 semanas
San José, San José, Costa Rica Iceberg Health Injury A tiempo completoJob Summary:We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Iceberg Health Injury. In this role, you will be responsible for developing and implementing quality control procedures to ensure adherence to clinic standards and regulatory requirements.Responsibilities:Conduct regular audits of clinic operations, including...
-
Healthcare Case Manager
hace 1 mes
San José, San José, Costa Rica Iceberg Health Injury A tiempo completoCompany Overview:Iceberg Health Injury is a reputable healthcare organization dedicated to providing exceptional patient support services.Job Summary:We are seeking a highly skilled Patient Support Specialist to join our team. As a Healthcare Case Manager, you will be responsible for conducting outreach to English-speaking patients, gathering and updating...
-
Digital Marketing Specialist
hace 4 semanas
San José, San José, Costa Rica Janie Health A tiempo completoWe are a remote healthcare staffing agency with a mission to connect talented professionals with exciting opportunities in the US. About Janie Health: Janie Health is a leading provider of remote staffing and software solutions to medical practices, pharmacies, hospitals, and healthcare contact centers across the United States.We serve a wide range of...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Imprivata A tiempo completoImprivata is a leading provider of healthcare technology, and we're seeking a highly skilled Technical Support Specialist to join our team. In this role, you'll provide top-notch IT support to our clients, prioritizing requests and escalating complex issues as needed.Job SummaryThe Technical Support Specialist will be responsible for supporting PCs, Macs,...
-
Customer Engagement Strategist
hace 2 meses
San José, San José, Costa Rica Now Digital Talent A tiempo completoA leading Digital Marketing Agency in Costa Rica seeks a Loyalty and Rewards Specialist to enhance and implement campaigns covering new clients, first-time depositors, and inactive players. The successful candidate will work with the Digital Marketing agency to create sales campaigns aiming to increase existing Rewards membership spend and help grow the...
-
Healthcare Liaison Coordinator
hace 2 semanas
San José, San José, Costa Rica Iceberg Health Injury A tiempo completoWe are seeking a highly organized and detail-oriented Patient Support Specialist to join our team at Iceberg Health Injury. As a key member of our support staff, you will play a crucial role in ensuring the seamless delivery of patient care services.Please note that this position requires excellent communication and interpersonal skills, as well as the...
-
Sales Enablement Specialist
hace 3 días
San José, San José, Costa Rica Zm Financial Systems A tiempo completoAbout Zm Financial SystemsAt Zm Financial Systems, we thrive on diverse perspectives to overcome ever-changing market challenges. Our collaborative culture gives us an edge, driving innovation and progress.Job OverviewWe are seeking a highly motivated Sales Enablement Specialist to partner with our global Sales organization in maintaining consistently high...
-
Employee Engagement Specialist
hace 2 meses
San José, San José, Costa Rica Coca-Cola A tiempo completoThe role of Employee Engagement Specialist - HR Operations at Coca-Cola is to maximize the value of HR services and operations by providing world-class support for HR processes, conducting research and resolution on complex program and policy inquiries, and helping solve personnel concerns.Key ResponsibilitiesProvide exceptional support to active and former...
-
Medical Compliance Specialist
hace 3 semanas
San José, San José, Costa Rica Pfizer A tiempo completoAbout the RolePfizer is seeking a highly skilled Medical Compliance Specialist to join our team in Costa Rica. This exciting opportunity will allow you to work on medical, scientific, and philanthropic initiatives in compliance with the MAPP (Policy Anti-Corruption) policy.Key ResponsibilitiesEnsure compliance with MAPP policy as well as Country Annexes,...
-
Help Desk Resolution Specialist
hace 1 semana
San José, San José, Costa Rica Equifax A tiempo completoAt Equifax, we empower our employees to reach their full potential by providing a dynamic work environment and opportunities for growth. As a Help Desk Resolution Specialist, you will play a critical role in supporting internal teams and ensuring seamless system operations.Key Responsibilities:- Provide timely support for internal users experiencing...