Healthcare Engagement Specialist

hace 4 días


San José, San José, Costa Rica Pfizer A tiempo completo

Job Overview


As a Healthcare Engagement Specialist, you will play a crucial role in ensuring compliance with regulatory requirements and internal policies at Pfizer. Your primary responsibility will be to ensure that all interactions with healthcare professionals, medical associations, and other business parties are in line with our company's ethics and integrity standards.


Key Responsibilities



  • Ensure compliance with MAPP policy and related policies, including Country Annexes and Country Profiles.
  • Document all interactions and information in MAPP Navigator/Engagement+, Ariba, Aravo, Reltio, and other relevant systems.
  • Verify proper contracting documentation and fair market value (FMV) calculations according to MAPP Policy, Country Annex, Country Profile, SOP, and MAPP Standards.
  • Coordinate with Legal and Local Compliance to obtain approvals for exceptions and recommendations for questionable documentation.
  • Troubleshoot system issues, create tickets, and follow up with the technical team to resolve transaction-related problems.
  • Maintain effective communication with internal stakeholders and create informative training materials for new users and experienced employees alike.

Requirements



  • Must-Have

    • Team player
    • Detail-oriented
    • Fluency in English
    • Compliance-oriented
    • Excellent analytical skills
    • Ability to learn and adapt quickly
    • Excellent customer service skills
    • Bachelor's degree (or equivalent experience)
    • Strong communication and interpersonal skills
    • Ability to work independently with limited supervision
    • Proficiency in MS (Outlook, Excel, Word, PowerPoint)
    • Ability to work under pressure handling multiple tasks
    • Self-motivation, energy, and flexibility with a 'can-do' attitude

  • Nice-to-Have

    • Previous MAPP experience
    • Understanding of FCPA terms
    • Compliance controls understanding
    • Ariba knowledge (for creating payments)
    • MDGS knowledge (for reading vendor master data)
    • SAP knowledge (for investigating failed payments)

Work Location and Requirements


This position is based in Costa Rica and requires the selected candidate to reside in the country to perform the job. Relocation is not offered, and related expenses are not covered.


Equal Employment Opportunity and Employment Eligibility


Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.



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