Clinical Field Specialist

hace 3 días


San José, San José, Costa Rica Boston Scientific Corporation A tiempo completo

About the Role

We are seeking a skilled Clinical Field Specialist to join our team at Boston Scientific Corporation. As a Clinical Field Specialist, you will provide clinical support in the areas of case coverage, basic troubleshooting, programming, and patient follow-up for our products. You will work closely with customers to understand their needs and provide solutions to meet their requirements.

Responsibilities

  • Provides field/remote clinical support in the areas of supporting case coverage, basic troubleshooting, programming, and patient follow-up for company products.
  • Work is driven by customer demand and pre-planned support requirements.
  • Attend cases face-to-face/remotely with our customers and advise physicians on clinical attributes/techniques associated with our products.
  • Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
  • Supports team to achieve projected sales goals and increase sales revenues.
  • Develops deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
  • Responds to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
  • Records customer information and activities in company's CRM system: use the system as an alignment tool with other commercial roles.

Qualifications

  • Bachelor's degree.
  • English.
  • Driver's license.
  • Passport updated.


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