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Technical Support Specialist for System Availability and Performance
hace 2 semanas
This position is a crucial part of Micro Focus's delivery organization, where engineers play a vital role in ensuring the availability and performance of our systems and networks. The ideal candidate will possess excellent communication skills, broad technical knowledge, attention to detail, and problem-solving abilities.
The team operates 24/7 and requires engineers to work various shifts. Key responsibilities include:
- Evaluating system components, software, networking infrastructure, and hardware peripherals for reliability, availability, and performance.
- Triage and resolving system and network issues reported by internal and external proactive monitoring systems.
- Analyzing systems for performance, throughput, and high availability.
- Notifying customers about planned and unplanned interruptions to the system's operation.
- Contributing to the knowledge base through process development and improvement.
- Participating in departmental and cross-team projects and initiatives.
Requirements for this role include:
- NOC engineer experience (desired).
- Technical support experience.
- An active student pursuing an MS or a minimum of BS/BA degree in computer science, computer engineering, electrical engineering, or equivalent.
- Excellent verbal and written communication skills.
- Experience troubleshooting technical environments.
- Proven analytical and problem-solving skills.
- Project and program management abilities.
We offer a competitive salary, company medical insurance, a safe working environment, training, relevant experience, and professional career growth opportunities.
