Tech Support Leadership Specialist

hace 1 mes


San José, San José, Costa Rica Buscojobs Costa Rica A tiempo completo

Company Overview

">

Smartsheet was founded on the idea that teams and individuals deserve a better way to deliver their best work. Today, we empower organizations to plan, capture, track, automate, and report on work at scale, resulting in efficient processes and better business outcomes.

">

Salary

">

We offer a competitive salary of $80,000 - $120,000 per year, depending on experience, plus additional benefits for full-time employees and family members, including fully paid Health & Life insurance.

">

Job Description

">

We are seeking an experienced Tech Support Leadership Specialist to join our Global Support team. As a key member of our organization, you will be responsible for leading a team of technical support professionals to provide enterprise-level, post-sales technical support to Smartsheet customers.

">

  • ">
  • Manage and lead a team of globally distributed technical support professionals to provide excellent customer service and resolve complex technical issues.">
  • Set clear objectives, coach, and provide feedback to your team members, evaluating progress and promoting a high-performance culture.">
  • Own and drive performance and customer outcomes through the delivery of SLAs and KPIs.">
  • Analyze and interpret KPI metrics, customer feedback, and identify trends to make recommendations for improving efficiencies.">
">

Required Skills and Qualifications

">

To succeed in this role, you will need:

">

  • ">
  • 3+ years of prior people management or equivalent experience in mentoring, managing, or providing feedback to individual contributors.">
  • 3+ years of experience working in a technical support or customer service environment, preferably in a fast-paced, high-volume technical SaaS environment.">
  • Experience with frontline management and working with or leading global teams preferred.">
  • Excellent end-user interaction and strong written and verbal communication skills.">
  • Leadership skills and a proven track record as a resource for other team managers.">
  • Demonstrated ability to work independently and take ownership of issues or challenges.">
">

Benefits

">

In addition to a competitive salary, we offer:

">

  • ">
  • Fully paid Health & Life insurance for full-time employees and family members.">
  • A monthly stipend to support your work and productivity.">
  • 12 days paid Vacation + Flexible Time Away Program.">
  • 20 weeks fully paid Maternity Leave.">
  • 12 weeks fully paid Paternity/Adoption Leave.">
  • A Personal paid Volunteer Day to support our community.">
  • Opportunities for professional growth and development, including access to LinkedIn Learning online courses.">
  • Company Funded Perks, including a counseling membership and your own personal Smartsheet account.">
  • Teleworking options from any registered location in Costa Rica (role specific).">
">

Join Our Team

">

If you are a motivated and experienced leader looking for a new challenge, please submit your application today



  • San José, San José, Costa Rica Tek Experts A tiempo completo

    About Us:We're Tek Experts, a tech services and support company focused on delivering specialized and unique solutions for clients. Our team is comprised of problem solvers, engagers, and creative thinkers who strive to help our customers succeed. We're part of TeKnowledge, where innovation meets purpose, and we're transforming the tech landscape...


  • San José, San José, Costa Rica TDCR Tech Data Costa Rica A tiempo completo

    About This RoleWe are seeking a highly skilled Linux Technical Support Specialist to join our team at TDCR Tech Data Costa Rica. In this role, you will provide technical support and troubleshooting services for complex issues related to OEM equipment repair, system configuration, and network infrastructure.ResponsibilitiesProvide expert-level technical...


  • San José, San José, Costa Rica Tech Firefly A tiempo completo

    About Tech FireflyAt Tech Firefly, we're committed to delivering exceptional customer experiences through innovative solutions and cutting-edge technology.Job SummaryWe're seeking a skilled Customer Service Specialist to join our team. As a key member of our customer support department, you will be responsible for providing top-notch assistance to our...


  • San José, San José, Costa Rica Tech Mahindra A tiempo completo

    Azure DevOps Support Engineer Role OverviewCompany Overview:Tech Mahindra Allyis is a global company that fosters a culture of collaboration, continuous learning, and employee well-being. We value diversity and strive for an inclusive workplace where every team member can thrive.Job Description:This role operates under the supervision of the Global Team and...


  • San José, San José, Costa Rica Tech Mahindra A tiempo completo

    Company OverviewTech Mahindra is a leading provider of digital transformation and business re-engineering services and solutions.SalaryThe estimated annual salary for this position is between $120,000 to $180,000, depending on location and experience.Job DescriptionWe are seeking an experienced Cloud Support Professional to join our team. As a Cloud Support...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    We are seeking a skilled Technical Support Specialist to join our team at Tek Experts. In this role, you will provide exceptional customer service by resolving software issues and delivering timely support to clients.Key Responsibilities:Provide technical guidance to teams by identifying expertise on solution modules to resolve cases.Maintain accurate...


  • San José, San José, Costa Rica Intel A tiempo completo

    Job OverviewIntel is seeking a highly skilled Cloud Support Specialist to join our team. This role requires strong technical expertise and excellent problem-solving skills.


  • San José, San José, Costa Rica TDCR Tech Data Costa Rica A tiempo completo

    About TDCR Tech Data Costa RicaTD SYNNEX, a Fortune 100 company, has been named one of Fortune's "World's Most Admired Companies" for 10 consecutive years. Our success is built on our people, who are committed to promoting diversity, equity, and inclusion.Job OverviewWe're seeking an experienced Trainer and Learning Development Specialist to join our team....


  • San José, San José, Costa Rica Crg Solutions A tiempo completo

    About the Role:We are seeking a highly skilled Administrative Support Specialist to join our team at Crg Solutions. As an Administrative Support Specialist, you will provide administrative support to senior firm leadership, ensuring seamless execution of daily operations.Key Responsibilities:Manage calendars for internal and external meetings, scheduling...


  • San José, San José, Costa Rica Gensler A tiempo completo

    About the RoleA seasoned Sr. Talent Acquisition Specialist is required to manage full cycle recruiting for executive, senior, and strategic leadership positions. The successful candidate will support the business in attracting top talent through networking, relationship building, and strategic sourcing.


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking an experienced Sales Leadership Director to lead our Supply Chain Solutions team in San Jose, CA. As a key member of our leadership team, you will be responsible for developing and implementing go-to-market strategies to drive business growth.Key Responsibilities:Develop and implement sales strategies for Industrials & Field...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Tech Procurement SME to join our team at Amazon Support Services Costa Rica Srl. The ideal candidate will have a strong background in direct procurement, supplier relationship management, and data interpretation.ResponsibilitiesCreate and release purchase orders with vendors, track orders, and sign off on...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're seeking a skilled Technical Support Specialist to join our Critical Situation Management & Escalation Team (CMET). As a key member of our team, you'll play a vital role in delivering exceptional customer service and support to our premier enterprise clients.Key Responsibilities:Provide timely and effective communication to customers...

  • Cloud Support Specialist

    hace 1 semana


    San José, San José, Costa Rica Tek Experts A tiempo completo

    We are seeking an experienced Cloud Support Specialist to join our team at Tek Experts. This is a challenging and rewarding role that requires technical expertise, strong problem-solving skills, and excellent customer service.Key Responsibilities:Provide technical guidance across teams to resolve complex technical issues for medium and large...


  • San José, San José, Costa Rica Certified Kernel Tech Llc A tiempo completo

    At Certified Kernel Tech LLC, we're on a mission to revolutionize blockchain security. Our team is growing rapidly, and we need an experienced Enterprise Blockchain Security Specialist to join us.About the RoleWe're looking for a highly skilled professional with a passion for blockchain security to manage existing relationships, find opportunities for...


  • San José, San José, Costa Rica Clearsource A tiempo completo

    Why ClearSource?ClearSource is a people-driven company with a focus on delivering exceptional customer experiences every day. Our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy – define our DNA and make us a great company to work for. We support all our people in helping them realize their greatest...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Seeking a customer-focused Technical Support Specialist to work on behalf of our client, resolving complex customer cases. Collaborate with colleagues to continuously improve and deliver exceptional customer service, providing quick and accurate support for escalated cases.**About Our Team**:Tek Experts is a tech services and support company delivering...


  • San José, San José, Costa Rica Supportyourapp A tiempo completo

    Unlock Your Potential in Customer SupportAt SupportYourApp, we're passionate about delivering exceptional customer experiences. As a Customer Support Consultant, you'll be the face of our company, building long-lasting relationships with clients from around the world.Your Key Responsibilities:Provide top-notch support to our clients through various...


  • San José, San José, Costa Rica Clearsource A tiempo completo

    Why ClearSource?ClearSource is a people-driven organization that prioritizes delivering exceptional customer experiences every day. Our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy - define our DNA and make us a great company to work for. We support all our employees in helping them realize their greatest...

  • Tech Support Specialist

    hace 4 semanas


    San José, San José, Costa Rica CRES EntServ Costa Rica, Limitada A tiempo completo

    About DXCWe're a global technology company that uses the power of technology to deliver mission-critical IT services. Our customers need us to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security,...