Tech Support Specialist for Azure Cloud Infrastructure

hace 7 días


San José, San José, Costa Rica Tek Experts A tiempo completo

We are seeking a skilled Technical Support Specialist to join our team at Tek Experts. In this role, you will provide exceptional customer service by resolving software issues and delivering timely support to clients.

Key Responsibilities:

  • Provide technical guidance to teams by identifying expertise on solution modules to resolve cases.
  • Maintain accurate documentation for all cases, including queries, process steps, and resolutions, consistent with customer commitments and processes.
  • Mentor junior support engineers as needed.

Requirements:

  • A degree in IT or related field, or relevant technical work experience.
  • Excellent technical skills, with a strong understanding of enterprise support principles.
  • Strong communication and problem-solving abilities.
  • Proficiency in written and oral English.

Benefits:

  • Competitive salary: $85,000 per annum.
  • The opportunity to work with a dynamic team and contribute to the success of our clients.
  • Ongoing training and development opportunities to enhance your skills and career prospects.

About Us:

Tek Experts is a leading provider of tech services and support solutions. We deliver specialized solutions to clients across various industries, leveraging our expertise in cloud infrastructure and technology. Our mission is to provide exceptional customer service and support, helping our clients succeed in their goals.



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