Customer Experience Resolution Specialist
hace 23 horas
We design and manage cutting-edge technology systems, continually striving for innovation. Our mission is to build a more equitable and inclusive world through the power of technology.
No prior technical experience is required; we welcome individuals with an interest in technology who are friendly, helpful, and empathetic.
As a Customer Experience Resolution Specialist, you will be at the forefront of helping customers resolve their issues daily. You will combine your problem-solving skills with customer service, leveraging our training to support you.
You will collaborate with various teams, interact with diverse individuals, and expand your expertise and knowledge of other roles within the organization.
Our comprehensive training program includes expert guidance on Microsoft 365, as well as mentorship opportunities to become an expert in various platforms.
You can chart your career path and progress towards senior or technical roles based on your growth and performance.
To excel in this role, you should possess strong people skills, have a growth mindset, be customer-focused, and open-minded.
Required qualifications include at least 6 months of customer support experience, advanced English proficiency, familiarity with Windows, and experience working in a help desk environment.
You will work with top-notch resources, Fortune 100 clients, and enjoy access to extensive employee learning programs, certifications, and a company-wide volunteering and giving platform.
We invest heavily in our employees' success, ensuring that together, we achieve outstanding results.
With an estimated salary range of $50,000 - $70,000 annually, depending on location and experience, you will have the opportunity to thrive in a dynamic and supportive work environment.
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