Complaint Resolution Specialist

hace 4 semanas


San Francisco, Heredia, Costa Rica Abbvie A tiempo completo

**Job Summary**

We are seeking a highly skilled Complaint Resolution Specialist to join our team at AbbVie. As a key member of our quality assurance team, you will be responsible for ensuring that complaint records meet global requirements.

**Key Responsibilities**

  • Assure complaint records meet global requirements.
  • Product complaint documentation, investigation, and review of all non-medical complaint content.
  • Responsible for reviewing Medical complaints that involve a non-medical quality related problem.
  • Provide quality customer service through coordination of return samples for investigation and follow up activities such as replacement of product.
  • Ensures that complaint documentation meets Good Documentation Practices as well as GMP and GCP.
  • Identification of potentially reportable events and notification to appropriate functional groups and management.
  • Interface with Third Party Manufacturers, health care professionals, general public, internal customers, AbbVie functional areas and regulatory agencies.

**Requirements**

  • Knowledge of global regulatory requirements for pharmaceutical, medical devices and combination products.
  • Knowledge of FDA requirements for Quality Systems, pharmaceutical products, and Medical Device Reporting regulations (21 CFR 803, 820 and 211) is preferred.
  • Ability to prioritize multiple projects to ensure compliance with regulations and standard operating procedures is preferred.
  • Solid written/verbal communication and organizational skills.
  • Ability to work with cross-functional teams and to interact effectively with peers, management, and customers.
  • A Bachelor Degree required or 1-2 years of relevant work experience. (Preferred degree in technology or scientific background)
  • 0-2 years' work experience in a cGMP (Good Manufacturing Practice) related industry or in a clinical setting (preferred)


  • San Francisco, Heredia, Costa Rica Abbvie A tiempo completo

    Job Overview    We are seeking a highly skilled Complaint Resolution Specialist to join our team at Abbvie. In this role, you will be responsible for reviewing complaint records to ensure global requirements are met.Responsibilities    Key responsibilities of the Complaint Resolution Specialist include investigating and documenting non-medical...


  • San Francisco, Heredia, Costa Rica AbbVie A tiempo completo

    Job Overview:We are seeking a highly skilled and experienced Senior Complaint Investigator to join our team at AbbVie. As a Senior Complaint Investigator, you will be responsible for ensuring that complaint records meet global requirements and investigate product complaints in accordance with regulatory guidelines.Key Responsibilities:Investigate product...


  • San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    About the RoleWe are seeking a highly motivated and results-driven Collections and Account Resolution Specialist to join our team in Heredia, Costa Rica.This is an exciting opportunity for someone who enjoys working with customers, resolving issues, and driving revenue growth. As a Collections and Account Resolution Specialist, you will be responsible for...


  • San Francisco, Heredia, Costa Rica Abbvie A tiempo completo

    About AbbvieAt Abbvie, we're committed to advancing innovative treatments and transforming the lives of patients worldwide.About the RoleWe're seeking a skilled Complaints Resolution Manager to join our team in processing complaints and inquiries from internal and external customers. As part of our PMQA department, you will oversee a team of analysts...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    About the RoleWe are seeking a skilled Contract Dispute Resolution Specialist to join our team at Auxis. This role offers an exciting opportunity to work with a fast-growing business process outsourcing provider, supporting one of its largest accounts and leading providers of healthcare services.ResponsibilitiesTriage incoming inventory for the Appeals team,...


  • San Francisco, Heredia, Costa Rica People Working Corp A tiempo completo

    Company Overview: People Working Corp is a leading consulting and outsourcing firm specializing in customer services.Job Description:We are seeking an Appeals Resolution Specialist to join our team in Heredia, Costa Rica. As an Appeals Resolution Specialist, you will be responsible for pursuing additional payment on open appeals through various means of...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Auxis is seeking a highly skilled Pre-Bill Denial Resolution Specialist to join our team. This role will be responsible for reviewing post-discharge, prebill accounts without authorization and resolving discrepancies prior to billing.About the RoleAs a Pre-Bill Denial Resolution Specialist, you will play a crucial part in ensuring that accounts are...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Job SummaryWe are seeking a highly skilled Financial Resolution Specialist to join our team at Equifax. This role involves analyzing delinquent customer issues, developing effective solutions, and implementing action plans to resolve these issues efficiently.Main Responsibilities:Analyze and resolve customer past due balances in a timely and professional...


  • San Francisco, Heredia, Costa Rica People Working Corp A tiempo completo

    At People Working Corp, we are seeking an experienced Senior Overpayment Resolution Specialist to join our team. This role is responsible for resolving overpayment discrepancies, credit balances, and returned hospital reimbursement checks, as well as addressing patient concerns.This position requires strong analytical and communication skills, as well as the...


  • San Francisco, Heredia, Costa Rica People Working Corp A tiempo completo

    People Working Corp is seeking an Overpayment Resolution Specialist to join their team. This role is responsible for investigating and resolving overpayment discrepancies, credit balances, and returned hospital reimbursement checks.The position involves hybrid mode (onsite for the first three months due to probation period and based on metrics) with a focus...


  • San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo

    Job Title: Quality Assurance SpecialistDepartment: Quality AssuranceJob Summary: We are seeking a Quality Assurance Specialist to provide quality engineering support to the development and production of Class I, II, and III medical devices.Main Responsibilities:Provide quality engineering support to the development and production of Class I, II, and III...


  • San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    We design and manage cutting-edge technology systems, continually striving for innovation. Our mission is to build a more equitable and inclusive world through the power of technology.No prior technical experience is required; we welcome individuals with an interest in technology who are friendly, helpful, and empathetic.As a Customer Experience Resolution...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    About AuxisAuxis is a dynamic company that prioritizes employee growth and development, empowering you to advance your career. Our culture fosters collaboration towards common goals, with a focus on continuous improvement.We offer a comprehensive benefits package, including health insurance, vision, dental, transportation subsidy, Asociacion Solidarista,...


  • San Francisco, Heredia, Costa Rica AbbVie A tiempo completo

    Job Summary: We are looking for a Quality Assurance Specialist, Compliance Processing to ensure that complaint records meet global requirements and product complaint documentation, investigation, and review of all non-medical complaint content is accurately completed. The successful candidate will be responsible for reviewing Medical complaints that involve...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    **Company Overview**Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Utilizing the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. More than 9,000...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Auxis is a fast-growing business process outsourcing provider seeking a highly skilled Healthcare Claims Resolution Specialist to support one of our largest accounts and leading provider of healthcare services.This esteemed organization serves 959 hospitals and 2979 physician practices with over 50 million patient encounters annually, making it a critical...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    **Company Overview**Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Leveraging the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.**Job...


  • San Francisco, Heredia, Costa Rica Huber+Suhner A tiempo completo

    At HUBER+SUHNER, we strive for excellence in quality and reliability. As a Quality Assurance Specialist, you will play a crucial role in ensuring our products meet the highest standards.Key Responsibilities:Investigate and resolve product performance issues using advanced problem-solving skills.Directly responsible for customer complaint reduction of Huber...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified...

  • Healthcare Specialist

    hace 3 días


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Auxis is seeking a highly skilled Healthcare Specialist to join our team in resolving pre-bill insurance claims.Job SummaryThis role involves reviewing pre-bill accounts for discrepancies, communicating with payors to resolve issues, and accurately documenting communications and actions taken. The ideal candidate will have excellent communication skills, be...