Digital Sales Executive

hace 1 mes

San José, San José, Costa Rica Microsoft A tiempo completo
Job Description

Overview

Microsoft is seeking a highly skilled and experienced Digital Account Executive to join our Small and Medium Corporate (SMC) and Digital Sales organization. As a key member of our team, you will be responsible for empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners.

Responsibilities

As a Digital Account Executive, you will:

  • Establish and maintain customer engagements, maximizing value through best-in-class digital engagement and partner co-selling.
  • Develop and maintain customer relationships, including building relationships with executives at the Chief-level (CxO) and other Business and Technical Decision Makers.
  • Effectively leverage digital tools and processes to address customer needs and requirements, engaging with partners to find the best solution.
  • Conduct background research on existing customers, capturing and sharing key learnings about customers, history, and interest.
  • Use available digital tools and technology to conduct and compile research, applying lessons learned to future research.
  • Provide guidance on best practices to others, coaching team on senior executive engagements and relevancy to board-level approvals.
  • Lead industry conversations, innovating in making solutions relevant for customer industries.
  • Relate customer priorities to Microsoft priorities and strategy, demonstrating knowledge across industry and taking relevant use cases to customers to drive outcomes.
  • Ensure continuity of customer accounts and monitor customer satisfaction metrics, following up and incorporating feedback from customers into future engagements.
  • Manage primary contact appropriately to ensure feedback is gathered from the correct sources on an ongoing basis.
  • Triages customer dissatisfaction and handles in timely manner, leveraging Microsoft executives to yield positive impact.
  • Anticipates potential customer issues and matches requirements to solutions to maximize satisfaction and simplification.
  • Encourages adoption on ongoing basis to improve satisfaction, proactively establishing conditions of satisfaction with customers at outset of engagement.
  • Customer-centric, taking a challenger mentality to customer thinking or strategy regarding recommended solutions based on experience and depth of relationship.
  • Defines, with top customers, conditions of satisfaction (COSs) to reflect joint understanding and alignment to customer priorities.
  • Manages key stakeholders to meet critical deadlines, orchestrating strategic conversations internally or externally to match teams and resources to customer needs and to streamline customer experience.
  • Facilitates customer introductions, building and maintaining broad network within and across partner community for specific skill sets and industries as well as within Microsoft.
  • Identifies and qualifies opportunities and pursues through lifecycle, driving adoption through to cross-sell/upsell to new opportunities.
  • Drives movement of customers to cloud solutions and to healthy cloud mix in customer accounts where appropriate, driving customer adds and existing customers to new solutions.
  • Supports internal teams in maximizing likelihood of moving customers to new solutions, coaching others on techniques to drive success.
  • Understands and accelerates customer cloud strategy, assists customers in building roadmap to achieve desired outcomes.
  • Presents range of options and Microsoft cloud strategy to customer in large and complex deals to achieve desired outcomes that address multiple strategic factors.
  • Drives conversations with C-Suite executives around budgets, availability of budgets, and prioritization, demonstrating challenger mindset in customer engagements.

Requirements

To be successful in this role, you will need:

  • 8+ years of sales and negotiation experience with year-over-year growth, or equivalent combination of education and experience.
  • English fluency.
  • Strong understanding of cloud solutions and digital transformation.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Strong analytical and problem-solving skills.
  • Ability to build and maintain relationships with customers and partners.
  • Strong knowledge of Microsoft products and services.

What We Offer

As a Digital Account Executive at Microsoft, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and make a meaningful impact on our customers' success. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

How to Apply

If you are a motivated and results-driven individual with a passion for digital sales and customer engagement, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and skills.

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