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Technical Account Manager

hace 2 meses

San José, San José, Costa Rica Acquia A tiempo completo

About Acquia

Acquia is a global company that empowers ambitious brands to create digital customer experiences that matter. Our Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Our Mission

We are committed to helping our customers achieve their business goals through the power of digital experience. Our team of experts works closely with customers to translate business strategy into technical success, unlock the potential of our products, and solve challenges.

Job Summary

We are seeking a Technical Account Manager to join our team. As a Technical Account Manager, you will partner with our customers to build strong relationships, identify business drivers, and develop platform strategies to achieve customer business goals.

Key Responsibilities

  • Listen to customers and identify their business drivers.
  • Build platform strategies to achieve customer business goals.
  • Consult on technical and strategic topics, including standard methodologies and delivery strategies with Drupal and Acquia products.
  • Identify business risks and technical solutions to mitigate them.
  • Connect customers with other subject matter specialists within Acquia.
  • Communicate with customers with clarity and courtesy – verbally and in writing.
  • Work with customers across multiple media channels.
  • Efficiently balance multiple requests from multiple customers.
  • Collaborate with other global team members on technical and customer service challenges.
  • Advise customers on topics such as development workflows, application performance, security, cache strategies, and high traffic events.
  • Provide Drupal expertise, including architecture, configuration, contributed modules, themes, site building, and custom modules.

Requirements

  • 4-6 years of Drupal experience and a developer background with WCM/CMS.
  • Experience with enterprise or government delivery environments.
  • Ability to translate technical discussions for non-technical audiences and vice versa.
  • Excellent customer service skills.
  • Ability to communicate with stakeholders across the business at different levels.
  • Ability to use data and insight to drive customer decision-making.
  • Efficient prioritization of competing requests.
  • Excellent interpersonal, team cooperation, and communication skills.

What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.