Technical Support Software Engineer

hace 2 meses


San Francisco, Heredia, Costa Rica Encora A tiempo completo

Encora is a global leader in software and digital engineering, helping businesses overcome the talent shortage by providing next-gen services and solutions.

About the Role

Analyze technical support requests, bugs, and issues. Develop maintainable, scalable code fixes using industry best practices and software development designs.

  • Troubleshoot issues and assist others to identify root cause of problems. Implement solutions to remediate them.
  • Perform peer reviews with team members, conduct code reviews of pull requests, and provide constructive feedback.
  • Review and refactor code based on client and team feedback.
  • Present clear and concise input to improve coding techniques, strategies, and standards.
  • Collaborate with Agile team members to refine estimations, clarify requirements, improve processes, and provide support during the SDLC.
Requirements

Bachelor of Computer Science, Software Development, or equivalent degree plus experience. Experience working with n-tier architectures, WCF services, microservices, WebAPI.

  • Experience with Azure Data Studio and/or SQL Server Management Studio to query Azure SQL Managed Instances and/or MSSQL databases using T-SQL queries.
  • Experience using source code version control systems like Git, TFS, or similar.
  • Experience working with Azure DevOps for logging and tracking ALM related artifacts.
  • Good communication skills in English (written and spoken, B2+ minimum).
Estimated Salary: $80,000 - $110,000 per yearBenefits
  • WFH/WFA and available workplace office space if preferred.
  • Private medical, dental, and life insurance.
  • Additional vacations per work anniversaries.
  • Birthday day off.
  • 3 sick leaves paid per year.
  • Certification Reimbursement.
  • Substantial referral bonuses.
  • Welcome bonus.
  • Mental Health days off.
  • Employee Solidarity Association.

Value-based culture with endless opportunities to learn.



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